Zizzi - Tower Hill Reviews Summary

Service

Pros:

• "Their service is simply superb."
• "The server - Michael S. - was very helpful and explained in detail to my daughter what the spaghetti was going to be like."
• "The service was very good and joyful."
• "Acomodating staff."
• "We enjoyed both the food and service at this restaurant."
• "Thank you for doing what you do, with a smile on your faces and well."
• "The staff are always there to look after your needs."

Cons:

• "The overriding theme of the visit was chaos. Complete, utter chaos."
• "But service is very very frustratingly slow."
• "The rest of the service was disappointing, and we felt rushed."
• "Wow. What a disappointment. Visited London for first time with kids and such a shame we had lunch here. The staff were not friendly."
• "He didn’t even smile at us and just had this expression on his face that he hated us."
• "Very slow service and incredibly ignorant staff."
• "Surprisingly slow and rude service from staff."

Food Quality

Pros:

• "Food was nice despite it taking ages to arrive."
• "The food was good, especially desert."
• "The pizza was dry and a little tasteless and the Calzone was a lot smaller than everywhere else I've had it but it was really tasty."
• "The Goat cheese Arancini and the lasagna were great."
• "We had the crab cannelloni from the specials board and it was lovely."
• "The dough of the pizza was really good in my opinion, and the toppings on the pizza weren't too much or too little."
• "Food is lovely."

Cons:

• "If you are a vegan though - do not go there, they have literally nothing for vegans."
• "Rubbery, tasteless and completely sub standard."
• "The pizza was dry and a little tasteless."
• "We ordered calamari to share and it was tasteless as if it had not been seasoned."
• "Some of the worst restaurant food I've had in years."
• "A mediocre, lazy attempt at Italian food."
• "The most tasteless food we had in a touristy location."

Value for Money

Pros:

• "£4.95 for a large bottle of peroni is cheaper than the pub we were in before hand."
• "Price was reasonable, staff were welcoming."
• "Excellent food and bang for your buck and you wont leave this place hungry or wanting for more."
• "Food was amazing, I would recommend a sharing platter of anti-pasti to everyone."
• "It was good, perhaps a bit expensive for what it is."
• "We enjoyed a family meal. Reasonable budget wise and the food quality and atmosphere is pleasant."
• "The food came amazingly fast, and it was very good."

Cons:

• "Pizza was not good, was more like an expensive bread, which wasn't really tasty."
• "Was highly disappointed at the cost of the new year menu and found it disgusting that there was no other choice."
• "For what you get it was too mine opinion expensive."
• "Portion size had more than halved but price was the same if not slightly higher."
• "The pizza is terrible. Basically, they just put a whole lot of sugars (mostly jam) on your pizza."
• "Awful food, overpriced and the ladies toilets were disgusting!"
• "Overall an absolute waste of money but we had to eat it was we were starving and had no other options."

Ambiance & Cleanliness

Pros:

• "The interior of the restaurant is light and well designed, good for people watching if you're dining alone."
• "Good atmosphere especially for families and friends gatherings."
• "Restaurant is very clean and nice staff are personal and very kind I will be back for sure!"
• "Spacious enough to seat large groups."
• "Very nice location, near the Tower of London en the Towerbridge."
• "The place is very cool and it gives a feel that you are in Italy."
• "Food is great, atmosphere is wonderful. Will definitely come back here!!"

Cons:

• "Vile, urine soaked female toilets strewn with toilet paper."
• "Final straw was one of the most disgusting toilets I’ve ever had the misfortune to visit. Filthy, flooded, overflowing bins, stuff I’d rather not consider splashed up the walls."
• "The bathrooms were over the top attempt at chic, a bucket as a sink??"
• "The place was full when i arrived. It seems a very nice - but slightly noisy location."
• "The restaurant was a bit larger and more noisy from what we prefer."
• "This branch downstairs toilet, was one of the most disgusting I have ever seen."
• "Frankly this was a shocking meal and considering what a meal out to Zizzi costs - I don't think we will be back any time soon."