Imad’s Syrian Kitchen Reviews Summary

Food Quality

Pros:

• "Great food in a relaxed atmosphere."
• "Amazing food! The best Middle Eastern food I’ve had in London."
• "The falafel was an unexpected delight, generously adorned with sesame seeds."
• "Been there for lunch and it’s Express Lunch is a great value for money."
• "Delicious food as always! This is the third time I have been to Imad’s, and it never disappoints."
• "An exquisite representation of Middle-Eastern cuisine."
• "The food was good, we ordered 3 mezes and pitas for starters."
• "The food is simply outstanding. Every dish is prepared with care and bursts with authentic flavors and spices."

Cons:

• "Sadly didn't live up to the bill. Slightly overpriced for average portions."
• "Decent spot - the food was good but nothing wow."
• "The roasted cauliflower was average in terms of taste but very picturesque."
• "The pistachio ice cream was fair, don't see the hype about it."
• "An artisan Syrian cuisine restaurant with a lot of great local delicacies. The baba ghanouj was a hit with its flavours and textures. The kebab Hindi and vegan kebab Hindi just doesn’t seem to achieve exactly its purpose and possibly needs a rework to make the dishes amazing."

Service Quality

Pros:

• "The staff could not have done more for us, including getting a stain out of a sleeve when we had put it into the starter."
• "Amazing staff (especially Fabio)! Will be coming again for sure!"
• "Thank you for such delicious food and non-alcoholic drink, with lovely attentive service."
• "Service was very attentive, dishes came quickly and the new restaurant location makes for a great dining experience."
• "I'd like to highlight the impressive swiftness of the service as well."
• "The service was good and the first 2 mezes came out in minutes."
• "The staff was all very kind and helpful. Food arrived quickly and was truly delicious!"
• "The staff were super friendly and professional and the food was delicious; particularly good baba ghanoush."

Cons:

• "We had an unfortunate service experience where it took us 15 mins to get our table (despite having made a booking) and our food took a while to come."
• "Restaurant is currently in a temporary location with a limited menu but the food is delicious and the atmosphere buzzing. Not sure if the staff are suffering from cabin fever in the smaller space but two of them are arguing and sniping at each other in front of customers and it's extremely unpleasant."
• "Having previously lived in Syria, I was looking forward to visiting this restaurant, but I left feeling as if I'd been mugged."
• "Service was fast but they try to rush you through and will also pressurize to order multiple items."

Ambience and Location

Pros:

• "The restaurant is in the heart of Carnaby Street so very close to shopping and shows in the west end."
• "The restaurant is light, airy, and simple. The music is kept quiet, so that we could easily hear our conversation. What a civilised experience."
• "Really nice location (kingly court), cute decor and vibrant atmosphere."
• "Centrally located, great menu, a lovely staff. Enjoyed a pleasant Sunday afternoon lunch here with friends."
• "The restaurant itself is bright, airy and comfortable. The decor initially seems plain, but as you look around you notice the hints of traditional design that accompany the food."
• "If I could give this place 10 stars I would, the food was absolutely delicious and the service was excellent. The restaurant got a bit busy (expectedly on a Friday night) but the staff were very attentive."

Cons:

• "Unfortunately I found the food almost average and nothing to shout about. The staff however were attentive but the place Very noisy. Not going back again."
• "The food is OK but most of the dishes are very inauthentic and underseasoned. Far too expensive for average Arabic food. If you think about it, even the menu itself is nothing special. Much more exciting food at the Barbary or Palomar."