Funtastic Reviews Summary

Staff and Service

Pros:

• "the staff are always there when needed and always happy to help even when there's rude customers"
• "The staff are lovely and keep the place clean and tidy."
• "The staff are friendly and always willing to help, toilets always clean and the atmosphere is always happy."
• "The staff were fantastic! They couldn't have been more helpful and friendly, going above and beyond, especially Rhian and Paige."
• "Thank you to Samantha & all the staff for always going above and beyond for us Sparrows aln Group."
• "Staff are lovely and easy to talk to."
• "The staff were very friendly and helpful."

Cons:

• "Terrible. Dirty! Ages wait for food! Dirty cutlery, burnt kids food."
• "Disgraceful member of staff went up to my disabled non verbal child and told him off"
• "Some staff members are quite miserable."
• "The staff were SO slow to react."
• "Paid for balloons & party bags. Had to ask for them."
• "The staff was very helpful and attentive."
• "Helpful & friendly staff but they obviously need more staff in the kitchen."

Cleanliness

Pros:

• "We found it clean and well looked after."
• "Its nice to see such a clean, friendly place they were even washing the ball pit balls."
• "The centre is always clean and tidy."
• "Everything seemed very clean including toilets."
• "Very clean venue."
• "First time of going to this soft play and I was really impressed how clean and organised it was."
• "spotless staff always cleaning and very friendly"

Cons:

• "Absolute dump! Filthy and tatty."
• "the place was filthy!!!"
• "Stinking dirty! Play frame full of dust tables dirty and floor."
• "poo on boys toilet floor I let them know and 35min later it's still there."
• "Food came out salad was brown kids meals came with 3 chicken nuggets, knifes and folks dirty."

Food and Refreshments

Pros:

• "The food is delicious!"
• "Cold food provided for kids was amazing too 10/10."
• "Great choice of food freshly cooked/prepared in the cafe."
• "The food is amazing for a soft play centre."
• "Food absolutely amazing, amazing friendly staff, outstanding softplay."
• "The food was delicious."
• "Food was great too, and very responsible priced."

Cons:

• "The queues for food and refreshments were long."
• "Nice food but not good waiting nearly an hour for one kids meal."
• "When my son ask for a drinks there was only colouring and flavouring drinks, snacks."
• "Food is ok for the kids I suppose basic, you can’t take your own coffee in so I always end up necking my costa before I get in."
• "It's now obvious that you 'will cater for allergies for an extra fee'- Completely immoral!"

Safety and Maintenance

Pros:

• "Returned to Funtastic today for the first time since they closed due to COVID19. The staff were as wonderful as ever, and everything was in place to help us feel safe."
• "A large soft play area suitable for all ages of children. Secure doors so children can't wander out of building."
• "Quite a fair size car park, you do need to follow the one way system around the back of the building to the front, good floor signage."

Cons:

• "Needs some updating in certain areas, some parts are unsafe, in particular the slides where collisions were happening every 10 minutes."
• "A serious accident waiting to happen. I wouldn’t have even felt comfortable having an older child play on the equipment as it was packed in the soft play areas with collisions happening constantly."
• "The under 4’s area was packed with older children and far too dangerous to be putting my little one in so my baby didn’t get to play here at all."
• "Toys in play area broken."
• "could do with staff in play area floor to make sure appropriate age groups are using the equipment and to prevent bullying"
• "No monitoring of 7 year olds in the baby area or those running around with out socks."

Value and Pricing

Pros:

• "The pricing is very competitive too."
• "Very good value for money with the entry, food and parties."
• "It is excellent value for money and the food and drink prices are extremely reasonable."
• "With a maximum price of £4.95 per a child it's very good value."
• "Great value at £4.95 for two hours. Basic menu but fit for purpose and very good value again."
• "The price is fantastic."
• "Food is nice and a good price."

Cons:

• "I spend more than 3 times the entry on 3 extras inside."
• "Disappointed they have removed wiggle bikes and replaced with pay cars, a £1 a time."
• "Had my daughter's birthday there last year and wouldn't go there again. The room was like a store room and the buffet wasn't spectacular and felt overpriced for what we had."
• "We booked a mascot for 15 mins (lasted for 8)."

Facilities and Activities

Pros:

• "Loads to do! Would recommend."
• "Highly recommend the Lazer Tag party."
• "Such a fantastic place to take little ones,my granddaughter loves it here"
• "the football area is fab and he enjoyed the large play area"
• "The centre was spotless and the children were all in their element."
• "My grandchildren love this place, plenty of room to enjoy playing."
• "Lots of activities for little ones lots of space"