The Elm Tree Reviews Summary

Staff and Service

Pros:

• "The staff are friendly and attentive but also very capable of engaging in conversation rather just focusing on serving all the time."
• "Lovely friendly staff."
• "The waitress staff are great. Particular mention to Frances. She knows the menu inside out and is a great asset to the place."
• "The staff were extremely helpful and set up the room for us just how we wanted."
• "Thank you to all the staff for the excellent service."
• "The staff are all great, always on it, friendly and welcoming."
• "The staff are friendly and the food is great too."

Cons:

• "Management is awful."
• "Bar staff fine, but not the friendliest."
• "Finished off with a patronising twenty something bar boy telling us how to look after our kids."
• "Bar service very poor. Two of us astounded by the manner and rudeness of the barman."
• "This pub has the rudest bar staff I have ever experienced."
• "However, our visit on Saturday encountered a member of staff whose behaviour has meant we will not be returning."
• "The attitude from most staff was appalling."

Atmosphere and Decor

Pros:

• "Relaxed pub atmosphere."
• "The pub has such character and charm."
• "The decor is traditional and stylish."
• "Fantastic pub...lovely garden area and inside of pub is huge with loads of seating areas."
• "Great decoration, modern and classic style all in one."
• "The ambience is calm and the furniture comfortable."
• "Nice interior and atmosphere."

Cons:

• "They seem to think they are running a restaurant with table service rather than a traditional Irish pub where you walk in and go to the bar."
• "Too much focus on TV screens and football."
• "Another lovely pub ruined by owners who seem to forget they run a pub in South London, and not a members only club in Mayfair!"
• "Inside was very dark and we had just walked in from the sunshine."
• "Not the best pub or the worst but I don't like the feeling I get when I walk in because it doesn't feel like a pub."
• "It was hot inside with small windows and only one opened."
• "Who said you can't sit here without a drink in front of you."

Food and Drink

Pros:

• "The food we ordered was generously portioned, fresh, tasty and fairly priced."
• "Delicious food and huge portions."
• "All of our party very happy with food and service for Sunday lunch/dinner. Huge portions, well cooked."
• "The food is amazing. Cooked to perfection and very well presented."
• "The beer was very well kept and food was excellent."
• "Food was great in that it was unpretentious, sensibly sized and priced, and was actually really very tasty."
• "The food is good here."