McDonald's Reviews Summary

Service

Pros:

• "Awesome place. Open till late and quite amicable staff."
• "The service is still slower than it used to be but is improving!"
• "Plenty of seating as they have a downstairs seating area as well as some seating upstairs."
• "Very liberal with the bbq dips which always makes me happy."
• "Always use the self service screens, and never had to wait long for food."
• "Quick response to my order, staff members are very nice."
• "Quick service, as always."

Cons:

• "Poor. Been waiting for my food more than 2 hours, still hasn't come and it's marked as delivered."
• "Most staff don't speak English either so god help you having your request understood."
• "Awful customer service by the girl who served me."
• "Since this McDonald's changed it's ordering counter to cater primarily for delivery orders, the service for customers who order in the restaurant is VERY slow."
• "The worst mc donald ever have racist staff they don't like delivery driver."
• "The food prepares are slow send out cold food if you go at lunch time minimum wait is 30 mins easy."
• "Absolutely awful went into the store to get my meal and left with my friend being abused by one of the staff members."

Cleanliness & Atmosphere

Pros:

• "Place is clean."
• "The place is generally very clean."
• "The place is relatively clean most of the time."
• "Service is pretty quick and the place is generally very clean."
• "Typically fast, accurate service, cleaners are constantly milling around."

Cons:

• "The atmosphere is noisy."
• "Never felt so unsafe in my life- All the high-school chavs group there."
• "Not very clean either. Avoid at all costs."
• "Very smelly on the left side of the entrance so had to change seat. Tables dirty and seats as well. Floor very dirty."
• "the toilets were in the worst state I've ever seen in a McDonald's restaurant."
• "Absolutely disgusting place has completely went downhill all the staff were rude and talking rather than serving and doing there job."
• "Need more staff cleaning up as tables where dirty and full of litter."

Food Quality

Pros:

• "Food here is okay and cheap."
• "What more can I say, it's McDonald's. Fast service, cheap food, food is ok for the money."
• "The food quality acceptable."
• "Perfect. Good quality freshly made food, great value for money."
• "Food quality is excellent every time we been there."
• "Other than that the food and drinks are always nice and up to the golden standard they look for."
• "They have plenty of healthy options now like salad, carrot sticks and orange juice."

Cons:

• "the food was okay it could improve by cooking slightly longer and better seasoning."
• "Food is not as fast as the old till layout and I don't understand the need to have chips that swim in salt."
• "Lettuce was a bit old and burger half cold."
• "The food was just sad honestly, flat tossed together burger and overly salted fries."
• "Apple pie was cold when I got it."
• "My burger was cold and hard."
• "My food come cold, the items that I ordered didn’t even turn up."