Spicy Basil Reviews Summary

Food Quality

Pros:

• "The food itself was fresh and flavourful."
• "The best Thai food in London. Everything is authentic about this place. The dishes are extremely tasty."
• "The food is just exceptional. Really fresh and so quick to the table."
• "This local Thai restaurant is truly exceptional!"
• "The food here is amazing and very good value for money."
• "Authentic, super tasty, freshly prepared and delicious every time."
• "The food from this establishment always second to none. Fresh and Delicious."

Cons:

• "Beef noodles rubbery."
• "Worst Pad Thai I've tasted."
• "The food is terrible now!"
• "Chicken thai green curry was very salty tbh won’t be ordering again lol."
• "The food was trash and not like before due to poor quality ingredients."
• "Nasty Tom yum soup."
• "Rotten stale rice, chicken had a really weird texture and smelt strange."

Service

Pros:

• "The service was very good. My order was taken over the phone and waiting time for delivery was quick, maybe about half an hour."
• "Quick service and amazing food, made with fresh ingredients."
• "Staff are fast, nice and welcoming."
• "The staff members were so kind and very attentive."
• "Services fantastic 😍 all friendly and helpful."
• "Staff were very polite and accommodated to all our needs."
• "Always order over the phone they are coming quick and always friendly."

Cons:

• "I tried to order on the phone and the guy kept screaming it’s cash only at me."
• "The service isn’t the best, the layout could do with some work."
• "Management is ridiculous, an indian / asian man called Ali - treats his customers like rubbish and is extremely disrespectful."
• "Followed by a very nasty round of customer service by the nasty looking thing on the counter and wouldn’t give my change either."
• "Very bad service, never go there."
• "The staff has changed from our previous visit, very rude old lady constantly disturbing us."
• "The service is ridiculously bad, waiters are outright rude and not accommodating at all!"

Atmosphere

Pros:

• "The restaurant though quite tiny had a very wonderful and robust atmosphere."
• "Cosy atmosphere, friendly staff."
• "The vibe in the place had an authentic busy and rushed feel which I didn't mind."
• "Kind staff and plenty of seating, can get busy but is definitely worth the wait."
• "The staff are so friendly and the atmosphere is buzzing."
• "This is our special place."

Cons:

• "Atmosphere can be a bit tight as it gets busy and have to sit very close to other tables."
• "The restaurant itself is awful and overcrowded."
• "Always overcrowded, tables dirty."
• "The sitting in the restaurant is not very comforting the tables are all very close together and makes you feel very claustrophobic."
• "Only problem is that if you dine-in, it is very small and packed."
• "Place was too crowded, awful customer service."

Pricing

Pros:

• "Prices have stayed reasonably low and quality high!"
• "Cheap and cheerful (£8 per meal on average)."
• "Prices are good - approx £9.50 entrees (used to be cheaper about £6 then slowly up, but as we know with everywhere prices have gone up for food and restaurants)."
• "Great price as compared to Canada prices."
• "£5 for starters and £9 for a main in London is exceptional - 3 people could eat like royalty for £50."
• "The portions are big and despite a small price rise, it's still great value for money."
• "Everything is reasonably priced and the cuisine is of high quality."

Cons:

• "Food is great but cash only clearly avoiding tax."
• "The price has gone up massively compared to before."
• "Used to be good, Not anymore… the price has doubled (!) and the food is actually inedible to me now."
• "Prices going up with service going downhill."
• "Prices are not up to date on their website but still reasonable."
• "Too costly for that level of service and portion/quality now."
• "I appreciate cost of living but to almost double your price and give smaller portions you have lost all integrity and my business."

Payment Options

Pros:

• "AMAZING! CASH ONLY. Food was the best Thai I’ve ever had."

Cons:

• "This place only takes cash and no investment into the actual aesthetic of the business. Just seems like a generic cafe and not a high level of cleanliness is maintained."
• "It is cash only which is a bit annoying."
• "Payment is strictly on CASH ONLY."
• "You only accept cash which I can't believe has been running for this long so clearly you're not even paying the correct tax and probably pay your staff below minimum wage cash."
• "Cash only service and they are so rude."
• "The only downside is that they don’t take card payments so I had to find a cash point."
• "It's cash only so please please don't make the mistake we did without reading reviews prior to going and ended up walking round trying to find a cash machine once we got there and saw the sign on the door."