Rosa's Thai West Hampstead Reviews Summary

Food Quality

Pros:

• "Very tasty Thai food, spicy and reach in flavour."
• "Good honest delicious fresh food, full of flavour."
• "The food was really spicy (desirable) and tasted great."
• "Food was brilliant (veggie Tom yum)."
• "Food delicious, cooked to perfection! I had the red curry and it was very good."
• "One of the best Thai restaurants in the locality for green curry."
• "The food was delicious and served in generous portions."
• "The food comes out in good time and is always hot and mouthwatering."

Cons:

• "Calamari was bit under cooked and chicken in our mains was way over cooked."
• "Pad Thai was bit sweet, when I specifically asked to make it spicy."
• "The green curry was way too sweet and the aubergine and bamboo shoots were undercooked."
• "Food was quite bland and felt mass catered, like it had been sitting in a tray for hours."
• "The standard of food has gone down hill considerably."
• "The food was not the best Thai food I've had. I expected more taste to it."
• "My local takeaway for half the price is better."
• "Food was perfectly imbalanced for my taste. Too expensive £50+."

Service Quality

Pros:

• "Service was good but not great."
• "Staff are attentive, friendly and accommodating."
• "Great experience at this restaurant, thank you to Rohan for the exemplary customer service."
• "Service was totally fine just didn’t check in on us and I did want a second drink."
• "Such wonderful service with friendly staff, they were very attentive and helpful."
• "I came to the West Hampstead branch and wow. Service was impeccable."
• "Our waitress was particularly lovely, both in terms of her general appearance and manner."
• "Rangila was serving us and she was really kind and sweet!"

Cons:

• "We’ve asked waitress for recommendations but she was not very helpful with that."
• "The lady who was taking my order wasn't very professional."
• "Service was terrible. As one of the first people who walked in to have a lovely dinner, we saw several people leave before us!"
• "It was my first time at this place, and I don’t think I will return. The set up screams of bad management."
• "Food was really good, one of the 3 waitresses on hand was extremely helpful, the others were rude."
• "Totally rude and abusive waitress, where the manager did nothing as she was scared of the waitress."
• "Disappointed with our last visit. The service is usually great but tonight we were forgotten."
• "The service in this place is simply shocking. We were told there were no tables without a reservation."

Atmosphere and Setting

Pros:

• "It wasn’t busy, no lengthy wait for food to come out, no loud background music - it was possible to have a conversation."
• "The place is really cosy. An intimate location for a slow paced date meal."
• "The food was delicious and the atmosphere was great."
• "A great atmosphere and the food was really delicious."
• "Loved the digital bill thing they give you which is essentially a small tablet phone with the bill on."
• "Great food but you’re better off ordering from Deliveroo. The front door needs a door closer as it was slamming every 5 minutes."
• "Came here for a quick lunch. The service was slow even though we were one of 2 tables in the restaurant."
• "The restaurant has a cozy atmosphere that is perfect for a night out with friends or a romantic dinner for two."

Cons:

• "The majority of the time by floor staff, is spent running in and out to take food to the delivery drivers."
• "The food was delicious and the service we received was terrible."
• "The door, the bloody door, is constantly banging loudly as delivery drivers are walking in and out ALL the time."
• "Worst restaurant in West Hampstead? Our food took almost an hour, in the meantime two tables who came in well after us had been served."
• "We ordered the classic platter, the duck red curry and the drunken noodles with pork belly. The restaurant itself was quite cold."
• "The food was great (that gets a 5 star). Service was slow. Nobody asked if we want more drinks."
• "The service in this place is simply shocking."
• "Really friendly and attentive staff. Food was really delicious. I enjoyed the digital bill thing they give you."