McDonald's Reviews Summary

Service

Pros:

• "Think every one knows the general McDonald roll though but service was quick and even custom made an order and was done without issue."
• "Thank you to all your staff at Coypool Plymouth Macdonald's. My husband and I ate in yesterday afternoon and I was most impressed with the helpfulness and Covid Safe your staff were."
• "Friendly staff."
• "It's clean, smart and very efficient."
• "Food is nice and hot and staff have never messed up an order (fingers crossed!)."
• "female who served us with our order at the table was very polite, happy and friendly."
• "The service was very nice and the food tasted awesome."

Cons:

• "The food was just warm the lady serving had a bad attitude and was watching someone I think was new try to sort sauces instead of helping she belittled her and later that evening I had an upset stomach will not be coming here again the nuggets were awful as if they had been cooked and warmed up again."
• "Very rude staff member served us. Stood holding her stomach (assumed pregnant) but not appropriate whilst serving customers."
• "Poor service. Staff are stressed and constantly get orders wrong."
• "Serving staff need training badly, customer service skills are lacking badly."
• "The staff are often too busy with their own thing to serve you."
• "Received THE WORST customer service at around 12:30 last night."
• "When the girl arrived with your food with blonde hair in a pony tail, she said there you are. We took the food and said thanks and she just walked away. She was very, very rude."

Food Quality

Pros:

• "Cheap, fast, consistently delivered food."
• "Coffee though is good and cheap."
• "The food is good and very cheap."
• "Food is what you expect cheep, tasted good, Quick."
• "Now the McChicken Sandwich....where do I start?!! Absolutely outstanding!!"
• "The perfect crispyness followed by the most succulent moist piece of chicken breast I've EVER had the fortune to taste!"
• "Food was OK, it's McDonald's so wasn't expecting anything fancy, my sons and my food was ready in a timely fashion we had a big Mac meal, two double cheese burgers and medium fries, my partner had a plain side salad as she's on slimming world and that took twenty minutes to be ready!!"

Cons:

• "The presentation of the food isn't great, pretty much thrown together and it never looks like the picture on the board."
• "Typical McDonald's low quality food, busy and full of chavs."
• "When it eventually came the burgers were both cold (the chips were piping hot mind you)."
• "Food stale and cold, wrong order brought out."
• "Ordered a 9 piece nugget and got 6 ... Needs improvement."
• "The food is just utter crap. There is never a free table and the drive thru isn't great."
• "Sadly, I have just thrown the most disgusting, cold, soggy pair of fast food meals that I have ever experienced in the bin."

Facilities & Cleanliness

Pros:

• "The drive through is still available and is a 24/7 service."
• "You are guaranteed good parking, decent toilets, good disabled access, wifi and baby changing facilities at any branch."
• "The restaurant was immaculate, again maintained by the great staff."
• "It's a Maccy D's so kenie and food are pretty consistent. This one has plenty of parking and seating though and food is alway quick to arrive."
• "Very nice and clean place to eat. Not too busy but kind of bust at all time. Lots of tables are available indoor and outdoor."
• "Toilets were very clean and food was all warm and at the proper proportions, best McD's I've ever been to."
• "After having a complete refit, I must say they have done a great job, more seating, interactive tables and gaming for the kids plus self order service."

Cons:

• "I took my neighbours children as a treat who both have severe disability and was told constantly to stop them moving around and then the fire alarm went off."
• "The only downside I noticed was the overflowing bin just outside where we sat. Twice staff pushed items down, but it was obvious the bin needed emptying."
• "Toilets were filthy. Our previous visit was much better and young staff were super helpful and couldn't do enough for us (gave restaurant service at a fast food place)."
• "The computer screens should also be part of the cleaning routine as letting your grandson play a game should not come with free gue."
• "Despite the availability of bins, the litter on the floor attracts the rats from the river that runs next to it."
• "Never even washed there hands."
• "The drive thru can also queue up to Marsh Mills roundabout."

Order Accuracy & Efficiency

Pros:

• "Great for a quick bite to eat lots of options available on the menu only one vegetarian option. Great choice for kids as they get a toy with there meal and sometimes there are balloons available."
• "Excellent service. We had gone for a quick breakfast. When meal arrived I'd ordered wrong as my husband is allergic to cheese. Took meal back and explained the situation no problem they changed both meals."
• "Just wanted to big up the lovely trainee Stephen that was working today. Extremely friendly, chatting and helping customers."
• "Honestly one of the best McDonald's we've been too."
• "The grandchildren love it."
• "Used the drive through. Was a fairly pleasurable experience. Was able to order 2 Cheeseburgers and 2 lattes, paid for the order at window 1 and collected at window 2. Nice and hot both the latte and the cheeseburger 🍔🍔."
• "Exceptional service this morning. Under busy conditions the staff held the fort professionally and kept a friendly charisma throughout."

Cons:

• "Terrible drivethrough as the way in is tight and normally congested, always during peek periods u will add with traffic being held up as far back as marshmills."
• "Simply can't get an order right - and if you've used McDelivery good luck getting it corrected - Re-order and contact Ubereats for a refund was the response tonight."
• "Missed out a few bits from our order and refused a forces discount."
• "After queuing for ages the drive through the food was cold and not good."
• "Unfortunatelly nearly every order I have some missing items. Today 7 items missing, such a shame I did not check it when I picked it up."
• "It took them 20 minutes to do my order and then even when my order came they had forgotten my cheeseburger."
• "The drive though orders are more often wrong than they are right."