The Sail Loft, Greenwich Reviews Summary

Location & Views

Pros:

• "Great location, couldn’t get much better for a pub in Greenwich."
• "Outside seating has a good view of the Thames."
• "It's a lovely place, great location, perfect by the Thames, wonderful views."
• "A seat overlooking the river is best but the atmosphere is good in most seats."
• "The view of the River Thames amazing, made it a great experience at The Sail Loft."
• "Nice place for a drink... great views across to to the Isle of Dogs and Canary Wharf-best seen at sunset 🌇"
• "The view over the river is beautiful."

Cons:

• "They are obviously striving on the location as opposed to service or quality."
• "It was quite expensive but you pay for the views of Canary Wharf as well!"
• "You’re paying for the location."
• "When we visited today, staff put us in an out of way very windy and shady spot on a tiny table despite other tables being free."
• "The UK isn't known for its warm weather so to not have any heaters working outdoors (especially right by the Thames) was a real disappointment and we ended up leaving much earlier than planned."

Service

Pros:

• "Service was good. Not overtly friendly but efficient."
• "We received great customer service, too."
• "Staff were warm and friendly."
• "Very friendly and competent staff."
• "The staff were absolutely brilliant, friendly, fun and provided quick service."
• "The service was very attentive, friendly and quick."
• "Service was excellent, friendly and helpful."

Cons:

• "The manager offered a mumbled apology, but nothing substantial."
• "When we expressed our concerns to the staff, they weren’t very apologetic and blamed it on us not finishing our bread starters."
• "No-one likes to hear the first thing when sitting down to enjoy a lunch out 'we need this table back by 3.15'."
• "Service was slow, understandably it was Father’s day but it actually wasn't busy when we had our reservation."
• "Service and value for money on the other hand were really disappointing."
• "The service was so poor that we refuse to pay the service charge."
• "Service is awful & unprofessional."

Food Quality

Pros:

• "BEST PUB FOOD IN SOUTHEAST LONDON! The grilled cauliflower was particularly spectacular."
• "Food was good, especially the fish and chips which was not greasy at all."
• "The food came very quickly though and was all delicious."
• "Food is excellent top end pub grub."
• "The food was excellent."
• "Food was lovely. Chef specially accommodated my gluten intolerance and oven baked the fish for me on request."
• "Delicious food and great views of the Thames and City."

Cons:

• "The crumble was definitely cooked (from start to finish) in a microwave."
• "Roast beef was more of a beef steak. Pork roast was dry."
• "The food though is horrible and overpriced. Starters too small and bland for £9, the £27 ribeye same taste as a £3 from Tesco."
• "The burger is priced at a premium yet the meat it’s made from is extremely low grade, it the taste reminded me of cheap frozen burgers from Iceland."
• "The quality of food and service is terrible and subpar."
• "The food was mediocre to poor!"
• "Food was disappointing to say the least."

Atmosphere & Decor

Pros:

• "The pub was warm and cosy."
• "One of my favorite pubs in London. Nice and modern interior, right next to the river."
• "Very good decor, I love the hints of gold & brass."
• "Atmosphere is great along with tasteful decor."
• "Beautiful views of the city and fantastic drinks menu."
• "Inside seating is well spaced and very comfortable with a rustic theme."
• "The decor is typical for an English Pub/Restaurant, very warm and comfortable."

Cons:

• "Wouldn't go back for anything but drinks which is a real a shame."
• "This is the second time we visited. On both occasions there has been a very indifferent attitude amongst the staff."
• "Food not as good as it used to be."
• "The only plus points for this bar was the nice staff/superb interior decor and the fantastic view of the Viking cruise ship I was working on anchored in the Thames."
• "However, outside the modern, clean decor and riverside view, it boils down to be just another pub."
• "Service is awful & unprofessional."
• "Looks like there were issues with service as the staff didn’t look like they wanted to be there either."

Pricing

Pros:

• "All foods and drinks are fairly priced."
• "Reasonably priced menu."
• "Food is reasonably priced for the location."
• "Beers and wine all good (London) value."
• "Overall the price was good for Greenwich."
• "Food is reasonably priced for the location."

Cons:

• "Expensive Sunday lunch for the portion size."
• "I'd say the prices on the food are a bit high for what you get."
• "£38 for a few drinks and having to wait 20-30 mins in an empty pub with 3 staff working is diabolical!"
• "The desserts were very small which doesn't match the 7.95 price per dessert."
• "At £19 for a fish and chips, I was expecting a lot more."
• "Extra drinks were pricey."
• "The food is extremely OVER PRICED and POOR quality."