Kwik Fit - Ipswich - Nacton Road Reviews Summary

Customer Service

Pros:

• "Always get a great service here so would highly recommend 👌🏻"
• "Really impressed. Booked my car in for a new battery as I kept getting 'low battery' warning. They could have just changed the battery and I'd have been none the wiser."
• "The team at nacton road kwikfit in Ipswich showed Their mastery of the Hunter wheel alignment system on my 2008 range rover sport."
• "Great Service!!! I had booked a MOT re-test and then cancelled it only to realise that I actually needed to get it done that same day."
• "I arrived with no booking and a flat tyre. Was told a couple of hours. Car was done in less than 1 hour."
• "Always good quick service at a very fair price."
• "The team there sorted me out in about 2 hours."

Cons:

• "Zero stars from me. Young lads trying to act gangster because I'm not their typical looking customer."
• "All my experiences at kwik fit have been Rubbish this time im needing a new tyre to get home 50 miles away told can you come back in a hour and a half or I'll book you in for tomorrow saturday..."
• "Worst Kwik Fit I've even been to. Terrible service."
• "How can you book me an appointment if YOU don't even know if you can keep it or not, I'm busy I don't have the time to plan my to-do list around an appointment that may or may not go ahead."
• "Should be renamed slow fit...3 bays unoccupied, mechanics standing around yet they couldn't fit a simple tyre there and then as customers were booked in 2 hours time...jobsworths 🙄"
• "The manager there was abrupt rude .... didn't make you feel welcome... totally appalling customer service."
• "This is the worst garage I've ever been to. The staff are childish, swearing & shouting the whole time I was there."

Pricing and Value

Pros:

• "Good price and service. Carried out a free wheel alignment check without asking me first."
• "Recently had some ignition problems done on my son's Audi and am very pleased with the work."
• "Needed two new tyres, brake pads and discs urgently. Was able to book in next day, everything got done."
• "MOT carried out same day for £35, failed on license plate bulb which was changed for £5.99 and passed on a free retest."
• "Always use them. They changes my Mercedes oil and filter including formlar one oil for half of the price quoted from main dealers."
• "Needed a tyre repair for a Transit van, staff were efficient & helpful, repaired tyre very quickly and didn't even try to sell me a new tyre."
• "Had 4 tyres fitted, wheel alignment checked and adjusted on my X3. Although short staffed they did an excellent job at a great price."

Cons:

• "Booked a car to have tires replaced, was quoted £190 +VAT for two tires and fitting. Absolute joke, as soon as I hung up I booked with a competitor for less than half the cost. Don't bother.."
• "I would not use them took my car for wheel alignment was charged £107 when I drove out it was worse than what it was went to another garage who told me that one of bolts on tie rod end was seized and will need replacing turns out they only tracked it on one side as couldn't undo the other bolt, Kwik didn't mention that still charged me the £107 I wouldn't trust them absolute scammers"
• "Checked out the prices online but when I went in to have the work done the cheapest price they could quote me was 39% more expensive."
• "Booked appointment for budget tyre online for £70 Got there and said got none in stock... Ended up paying £290 for 2."
• "My daughter was quoted £943.00, told she required 4 new brake disks, 4 new pads and 2 back tyres... Completely shocked how Kwik Fit can take advantage of vulnerable people, shame on you."
• "Avoid at all cost! Real thieves! Went there for an MOT and they obviously failed it and they came up with a £600 bill."
• "I was not advised that my hybrid car would cost more to service which was more than I had budgeted for."

Location and Facilities

Pros:

• "There's a large shopping area close to the location if you need to hang around."
• "The location is easy to find, has ample parking, and if you do wait at the offices they have seats, restroom, coffee, and water available."