Shiraz Restaurant Reviews Summary

Staff and Service

Pros:

• "Staff were so friendly and frequently asked us if we were okay!"
• "Customer service was amazing, friendly and very helpful staff."
• "The friendly staff creates a welcoming atmosphere, making you feel at home."
• "Verry attentive waiting staff."
• "Staff are friendly and smiley and service is quick."
• "The tall lady (staff member) was really friendly, she had a smile on throughout."
• "The staff feel extremely welcome and helpful, and they speak several languages."

Cons:

• "Unprofessional staff, if you are not Pushtoon, you are not welcomed and won’t be served well."
• "The owner of Shiraz treated me with so much aggression and disrespect."
• "Food was great, however staff were extremely rude."
• "Shiraz restaurant staff are rude and aggressive abrupt, they have no proper customer service skills."
• "Waiters are always new and confused."
• "The waiter who attended was rude. Service is very poor."
• "Customer service was so bad, the employees were like ready for fight so rude."

Food Quality

Pros:

• "Absolutely delicious Afgani/Persian cuisine! Excellent meat quality, cooked perfectly and delicately seasoned."
• "The meats are cooked to perfection, offering tender and juicy kebabs and grilled chicken."
• "The food is absolutely delicious just the way my mum cooks."
• "Great delicious food. I would 100% recommend."
• "A standout dish is their perfect belao, complementing the grilled meats with fragrant and flavorful rice."
• "The most amazing lamb chops and kebabs with sensational mantu and mango lassi."
• "The food is fantastic, tasty, and great quality especially the chapli kebabs, mantu, and the Karahi."

Cons:

• "Food - Bland, tasteless, no spices put in, everything tasted the same."
• "REASON FOR 2 STARS IS THE FOOD IS NOT AUTHENTIC AFGHAN AS AN AFG I KNOW HOW THE FOOD SHOULD BE, TRIED THE FOOD ONCE PROBABLY NEVER AGAIN."
• "Naan was okay, the chilli paneer was okay, the lamb pieces on the skewers were a bit chewy and needed to be more tender."
• "Food doesn't taste nice at all, kebab not even worth £5."
• "The kebab’s were raw and the food was dry and tasteless."
• "The food is not nice how we expected it not worth it, will never go again kabuli pilau the meat was very old not tasty."
• "All the food tastes the same and small portions."

Ambience and Decor

Pros:

• "Shiraz Restaurant also offers a ground seating option, reminiscent of traditional gatherings around a food table."
• "Great traditional seating area. Nice carpets and nice privacy as well."
• "The restaurant itself has a very warming atmosphere."
• "Beautiful atmosphere, authentic Afghan food."
• "As you enter the place, a magnificent setting, a delightful hall of antique cut stones and the luxuries of modernity welcome you."
• "The atmosphere and indoor decor was amazing."
• "Lovely traditional lighting."

Cons:

• "There was too much smoke inside coming from grill into the sitting area NOT good at all & also the window from outside was dirty."
• "The restaurant needs to improve levels of hygiene and replace the previous pub’s interior and allow their restaurant its own identity."
• "Decor - not much happening in here, try to avoid sitting near the door or even three seats away from the door as the cold air rushes through."
• "The interior still needs some work. The theme is inconsistent and the benches and curtains look drab."
• "Car park is a nightmare you get stuck because people block you in."
• "There was hair in the food asked them to replace it had to wait 30 minutes."
• "The restaurants hygiene could improve."

Value and Pricing

Pros:

• "Very reasonably priced."
• "The restaurant is also very reasonably priced, making it an excellent option for a special night out or a casual meal with friends."
• "Portions are more than enough to feed you twice over and it's affordable."
• "Ordered Qaubli rice with lamb shank (really really good) and very generous portion."

Cons:

• "Avoid at any cost, I paid the bill without even eating my food."
• "The price is expensive for a takeaway but the quality is definitely that of a restaurant [and a very good one at that!]"
• "We ended up paying more and caught us by surprise.. We paid 80 extra."
• "The prices are way too much for the quality of food and service."
• "The pricing on the main curry dishes is a little steep and there should be an option to go for half a chicken or smaller portion in my opinion."