Pizza Express Reviews Summary

Service

Pros:

• "the experience was incredible I was attended to by Kate and I was very happy with the service"
• "Eduardo was our server yesterday afternoon where I went with my family for a meal. He was truly exceptional!"
• "Service here was amazing, massive thank you to Ana and her team, we came for family dinner but it felt like we were home."
• "We were served by Kate. Superb pizza express experience. Kate was mega friendly and advise Us about food allergies."
• "The pizza party was great! The kids really enjoyed it and parents were happy staying back and enjoy some great food themselves!"
• "Service was quick and food arrived in a quick manner. It wasn’t very busy when we visited."
• "Had a wonderful experience at Pizza Express!! Special thanks to Raffaele for exceptional service and very welcoming attitude!"
• "Thank you very much for today, it was really nice ! And Thanks to Justine she was really cool and friendly!"

Cons:

• "Understaffed, poor service, cutlery wasn't replenished, no offer of additional drinks."
• "Diabolical service. The waitress rolled her eyes at us and stormed off to another table when we had been waiting for our order to be taken."
• "horrible customer service, a young lady said to me that a could seat on the corner, then I had to wait for 10 minutes because she forgot that I was there."
• "Slow service and a group of waiters unaware of what's going on around them."
• "The waitress was very rude, we wanted to sit on a table, but she wanted to clean it so she asked us to sit in another place."
• "Waited 15 mins till I got someone to take our order. Dough balls Doppio came with bbq sauce which is defo not the normal."
• "Lunch time - Not the best - starters took forever - then the mains came before we had finished the starters."
• "Really disappointed in the customer service at this venue, particularly from the manager (Olivia). Very rude in her narrative to our questions."

Food Quality

Pros:

• "Pizza was thin crust and was good as well. Loved the kids meal as well...."
• "Enjoyed Pizza Express at Wembley outlet, staff & atmosphere was good. Service pretty efficient and food good."
• "The food came out nice and hot for all of the pety and was very tasty, the service was brilliant!!!"
• "This is the best Pizza Express branch I have ever been. It cozy, clean, perfectly located, brilliant stuffs, nice and fast service."
• "The pizza is thin and delicious when it's just served."
• "Really nice atmosphere. Plus they serve halal chicken. Staff are helpful and are happy to answer questions. Food is served quickly."
• "Pizza express at Wembley has good customer service. The Food I ordered was delicious."
• "Great place to have a relaxed meal. Loved the new paneer tikka pizza - an interesting fusion of Indian and Italian tastes."

Cons:

• "Their padana pizza is absolute disaster: goat cheese made me throw up."
• "I normally love pizza express however on this I left with a foul oily taste in my mouth."
• "Burnt dough balls and consistently terrible customer service with long waits from the waiting staff."
• "I ordered pizza express from uber eat, the pizza came cold and after paying 15 £ for a classic margherita, it came a little and dry piece of bread with some tomato on it."
• "Were seated and our order was taken quickly. My starter arrived (garlic mushrooms). I waited for my daughters calamari which didn’t come."
• "Very poor Pizza Express branch. Avoid. Family of 3 of us. Completely ignored/forgotten about after we were seated."
• "If I could I would give this pizza express a 0 star. My food was burnt and this is the second time this has happened at this pizza express."
• "Table service was dreadful, we had ordered a dairy and wheat free pizza but they gave my granddaughter a normal one. Twice it was sent back."