Fatto a Mano London Road Reviews Summary

Food Quality

Pros:

• "Amazing authentic Italian pizza that even tastes better than some pizzeria's in Napoli that I've tried with my family there."
• "The pizzas are great, really authentic Italian flavours."
• "It's the best pizza I've ever had. Like honestly wow, it's been a few weeks and I'm still thinking about that pizza."
• "Top quality pizza! Proper Neapolitan pizza fresh ingredients and imported from Italy highly recommended!"
• "Fabulous fresh pillowy yet thin based pizzas that are a delight to eat."
• "The pizzas dough is the best I have tasted with a salty chargrilled flavour and massive in size."
• "The greatest gluten free vegan pizza in the world."

Cons:

• "Really disappointing... had two pizzas take away. Instead of pizza I had cheesy soup in the middle of burnt crust..."
• "Don’t get it to takeaway... Pizzas were under baked and cold and portion of fries was minimal and sweaty."
• "But no the dough was raw."
• "Instead of pizza I had cheesy soup in the middle of burnt crust... the worst pizza I have ever had :("
• "The tomato base was like Supermarket passata, there’s no depth to it, just a very basic tomato flavour reminiscent of tomato purée."
• "Unfortunately the pizzas were burnt at the bottom, the mozzarella was cheap and tasteless."
• "Every time my pizza was soggy, the dough was so thin that it was falling apart and the pizza had no flavour."

Service

Pros:

• "Excellent service by the staff, the food was great...even if there was too much to finish!"
• "Service was great and the food was even better, it may well be the best pizza I've had in England."
• "The service is great as well as the food - always friendly and welcoming."
• "Great service, quick and very friendly."
• "Two staff members were very welcoming and friendly upon entry and departure."
• "Friendly and professional staff, lovely atmosphere."
• "The staff are amazing; so attentive and friendly."

Cons:

• "Nothing wrong about food, just the service can be more friendly end professional (?)"
• "Overall, very poor customer service from the manager who was very stand-offish and rude."
• "Service very poor with rude staff."
• "Very poor service, you go to an Italian place and no one is Italian or even know the products they sale or make!!!"
• "Unfortunately we had two women serve us who were very blunt and arrogant."
• "Food was amazing, worth of 5 stars! But unfortunately, the staff is worth of 0."
• "Celiacs beware - the 'non-gluten' pizza here is not remotely gluten free."

Atmosphere

Pros:

• "The atmosphere was perfect- buzzy but also relaxed."
• "Lovely fresh pizzas, can get very busy during evenings! Pricing is decent and the atmosphere is very family friendly but also a nice place for an evening date."
• "We sat outside and the atmosphere was the perfect mix of relaxed and reassuringly busy."
• "Lively and unpretentious, great pizza (it's the pillowy dough), good value, friendly staff."
• "Is nice and cosy inside with a clear view of the kitchen."
• "I love the atmosphere of this restaurant and the friendliness of the staff!"
• "Great vibe and service very friendly."

Cons:

• "It is very busy and quite loud, but that's what a pizza place should be."
• "We were surrounded by tables with annoyingly loud children which is not what you expect at 8.30 on a friday evening."
• "There was a loud industrial noise at our table."
• "We were told to wait outside on a cold wet evening!"
• "This place was busy (which is always a good sign) & you're kinda squashed in your seats."
• "Don't visit on a cold day, the 'baltic' draft when the door is open, spoils the meal."
• "However, today a certain man with dark hair with a beard was host... he lied and claimed they were fully booked."

Value

Pros:

• "Great pizza and superb value kids' meal which was then free with an adult meal."
• "It's not expensive, service is fast and people are nice."
• "Lovely atmosphere and it's not expensive!"
• "The prices are reasonable and for the quality, it's very good value."
• "Reasonably priced too, why waste your money at a chain?"
• "Delicious pizzas!! They are a great size and a great price 😆"
• "Some of the best pizza I have eaten with friendly and welcoming service and reasonable prices."

Cons:

• "We ordered some Aperol Spritz, they were 7 pounds so not quite cheap."
• "For almost £20 a pizza and a portion of chips I will definitely not order again."
• "The pizza was tepid and toppings were expensive."
• "One of the people dining with us had to order a gluten free base due to her dietary needs and was charged extra, which didn't seem very fair."
• "Slightly annoyed that I’m charged more for vegan cheese."
• "Base of the pizza was brilliant, topping not as described on menu at all."
• "Had a lot of recommendations for this restaurant. We had a takeaway, and we're disappointed to find it's all crust and no toppings."