Address: 158 The Broadway, Southall, UB1 1NN, United Kingdom
Phone: +442032642016
Rating: 4.0
based on 188 reviews.
Food Quality
Pros:
"The food was all delicious, cooked to perfection, fresh, authentic and hot!!"
"The food is so good and the chicken and kebabs are so soft and juicy."
"Food was amazing not too spicy the mix grill was absolutely delicious."
"Truly an original, authentic eatery with tremendous food, polite service and leaves you wanting more."
"The chicken charsi karahi is worth it made fresh get the fresh karahi I would recommend."
"All the meat was nicely cooked, lovely rich mango lassi, and the jeera rice was lovely."
"The food is soooo delicious and the mango lassi is omggg sooooo good n one of the best chapli kababs I’ve ever had."
Cons:
"Ordered a family grill platter for 5 for £54 got home only to find only 2 pieces of lamb and 3 chops. Mainly chicken."
"The food had a very distinct smell to it which wasn't very pleasant."
"The kebab was expensive and not tasty it was dry."
"The chicken biryani tasted stale and dry."
"The food quality is also not that great anymore. Uncooked, expensive and small portion."
"The masala fish was dry and tasteless."
"The Charsi karahi had horrible taste I couldn't eat even the lamb meat quality was 00."
Customer Service
Pros:
"All the staff in black seemed attentive and on top of their jobs."
"Top notch service, from welcoming us to leaving the restaurant."
"The waiters serving us were very polite and attentive."
"Mohamed, our server served us with smile and attention."
"Muhammad, as always given us amazing and loving personality. He is a huge asset to this restaurant, as well as other members."
"The service received from Mohammed was absolutely amazing."
"Mohammed is a great manager and always gives great service."
Cons:
"Definitely original when it comes to pathetic customer service !!"
"Boys behind the till was too rude and waiting time in empty restaurant was 45 mints for just 1 curry."
"Very rude staff. We ordered extra starters before the main course but never got given them."
"There was waiter by the name 'Harris' who was extremely rude to each and every customer over there!"
"Poor service...they take your order and then parts of the order not served."
"Very bad customer service they should learn discipline."
"The supervisor at the counter and his team behind are utterly careless with no customer services skills."
Cleanliness & Hygiene
Pros:
"The place is clean and obviously very popular."
"Very nice and clean restaurant."
"Everything was so delicious and we have been treated with free kneers deserts."
"Food here is very authentic and delicious."
Cons:
"The whole restaurant was dirty."
"Food hygiene is a joke at this restaurant during COVID-19, no running water in the building including the cooking area."
"Found a hair in the mixed grill. The cooks don't even wear a hair net."
"Unfortunately this place is unhygienic especially during the current pandemic."
"Most of the kitchen staff was without apron and caps this restaurant is too unprofessional."
"Non hygyene food with too much hairs in food smelly nahari not at all tasty very baad food."
"However, the hygiene of the restaurant is a cause of concern."
Value for Money
Pros:
"The portion sizes are very good, and good value for money."
"Good prices."
"Must visit for good affordable food."
"Good food, friendly staff, great atmosphere, good prices."
"Prices are reasonable for the portions."
"Great food and very affordable prices."
"Got food at good price, decent portions and enjoyed the place."
Cons:
"For the price we paid, it could have been cheaper as it did not match the quality of the food."
"Really disappointed today. First, prices have sky rocketed."
"They have increased the prices which is understandable with everything rising but they have reduced quality, taste and portion size."
"The food wasn't at all worth it and the service was appalling."
"Prices have gone up considerably, especially for grills and meat dishes."
"Looks like the menu is overpriced."
"Very small portion of food mix grill is very expensive and very small portion, salad is without dressing no lemon no salt, lamb chops are uncooked and hard, just waste of money."