German Doner Kebab Reviews Summary

Quantity and Portion Size

Pros:

• "Loved it. Really good quality, big portion and extremely tasty."
• "Portion size is so generous that every time I almost struggle to finish."

Cons:

• "In the picture shown before purchasing this box, the amount of food was getting out of the box. In reality, it's at least 20% less."
• "We have ordered from German Doner several times and they consistently come short in terms of the amount of meat and salad they provide yet still charge for extras."
• "Food for my Berlin Strasse wrap was mostly bread and chips, very little beef."
• "Very average meal... Hardly any salad in the kebabs."
• "Once again asked for extra red cabbage for me and my wife and once again it was non existant."
• "Even when you ordering extra ones. I think there should be the some quality of the service in all sites."

Customer Service

Pros:

• "Good customer service and a nice area to sit and eat - not like a typical takeaway shop."
• "I have to say the great service I always get from one particular person at German Donar kebab, she is amazing and kind and passionate and sweet."
• "Really well-organised and modern looking restaurant. They have touchscreens for ordering food as well as the usual way to order at the till. Manager is very friendly and staff are accommodating."

Cons:

• "The calling system is also made in a way so that you can not call the actual shop so it is very horrendous."
• "They also never answer the phone. Customer service is weak at best."
• "A very uncomfortable situation like this happened today... they denied all and refused to refund the money."
• "Ordered to deliver and accidentally pressed twice. Complained and was completely ignored."
• "Some staff in Kingston Branch is very rude and they do not know the basic customer service skills."
• "They were so busy and I had to wait ages but the staff were so polite and communicated that there would be a long wait."

Food Quality and Taste

Pros:

• "The dona kebabs were good, could do with being hotter (temperature). Otherwise enjoy by all."
• "Good atmosphere, air conditioned seating area, quick polite service."
• "Actually really nice! It's the first time I've been in one of these, but the food is fantastic (recommend the original German Doner)."
• "Had a great time eating delicious food at your restaurant. The services were great, a splendid evening."
• "Love german donner but this brunch staff are so slow unbelievably slow all chit chatting away no care in the world when ask how long they just looked at me like I committed a crime questioning where my food is"

Cons:

• "Food was not of even good quality, bread was burnt( tastes bitter that’s why) and there was barely some mix donner inside half of the bread was empty."
• "Chicken doner was mostly white fat, It was if they had literally just given the pieces of fat."
• "I had the standard, mixed kebab. Not much flavour and the bread was a bit dry."
• "Ordered a original boss box and a lahmacun... Boss box - nicely presented, perfect for a lazy TV dinner! The spring rolls which I had low hopes for were crispy and had a nice spicy unami taste, much better then expected."
• "The kebab presentation was nice, tasted good also, but unfortunately it was freezing cold, i guess that’s not the restaurant fault, the driver didn’t have a delivery bag to keep the food hot, and this is happening most of the time."
• "This is the second time I’ve been here. The doner meat has been lukewarm at best, and if you don’t finish it within 2 minutes, its basically a cold meal."

Order Accuracy and Delivery Issues

Pros:

• "Today I went there and I ordered 2 kebab wrap, 1 cheesy fries to take away. We specifically asked for one wrap to be without tomato due to intolerance."

Cons:

• "We ordered delivery and we waited for 1 hour and in the end the food never came so we then called them."
• "Having ordered from various German Doner Kebab branches all over London, overall experience is usually okay. However, this branch despite the kind requests while making orders, keep not putting enough garlic sauce or chilli sauce."
• "We ordered to deliver and accidentally pressed twice. Came 2 same orders, one deadly cold."
• "Ordered delivery. Food was not very warm, spring rolls were so greasy we didn't eat them, not very much meat or salad in anything."
• "I ordered food and after 45 minutes of waiting it sends me a message that my order has been canceled."
• "today i made an order through uber eat. and i tried to cancel my order because i was planning to add more items . i called doner kebab Twickenham and explained to the lady, She hang up on me to avoid cancelling my order and stopped picking up my calls."

Hygiene and Cleanliness

Pros:

• "The place is very clean and well kept, amazing smells as you walk past - that's what got me to order from them - and my other half was over the moon with the vegetarian option she chose."

Cons:

• "Table wasn't wiped, chicken doner was mostly white fat."
• "A very uncomfortable situation like this happened today. My husband found dark hair on he's salad bowl, which was ordered separately."
• "today i made an order through uber eat. and i tried to cancel my order because i was planning to add more items . i called doner kebab Twickenham and explained to the lady, She hang up on me to avoid cancelling my order and stopped picking up my calls."
• "Ants and flies were not meant to be included in our order. Ordered for delivery through Deliveroo. Whilst it was a busy Saturday night, the order took far longer to arrive than it was estimated too and when it did it had missing extras that we had selected from the kebabs. Icing on the cake was that it came with a couple of bonus items - ANTS AND FLIES."
• "When shop first opened i won a free german kebab using qr code. I submitted all details but never received confirmatiin to claim my prize. I sent a complaint and never heard back. Also complained to just eat who wete not interested. Wont be using them again. Better kebabs, cheaper more local. Sorry you lost a custoner as i beleive you should honour your prizes offered."
• "I visited gdk Twickenham yesterday and purchased 3 meals and they have served me raw chicken in them I have been trying to contact them through the phone but cant get through. Disgusting and very dangerous as gonna make people sick. I will not visit any gdk in the future"