McDonald's Reviews Summary

Customer Service

Pros:

• "Meet great people here as well. A good place to network - it won't hurt Affordable meals Self services available on touch screen App option for order Counter order option also available Fantastic staff."
• "Staff quick efficient and friendly."
• "Peng service Great ambience Spontaneous responses Great customer experience."
• "Great Customer Service every single time."
• "Service crews are excellent polite and hard working."
• "Very busy, but the team is super fast too!"
• "Staff are pleasant to customers which is nice to see."

Cons:

• "He was very dismissive & rude."
• "Food is what you’d expect but service is poor."
• "Delivery service terrible."
• "The Asian/Muslim lady with the hijab is very rude! I asked her a question and she responded: 'yeah'!! In a very rude tone."
• "This restaurant should not be open and definitely not to do deliveries as they cannot make even one order right."
• "Complete jokers only interested in the deliveroo workers getting food out."
• "The staff members were ignoring the customers and being rude."

Food Quality

Pros:

• "The place seems clean inside including toilets."
• "I used to visit this McDonalds, the staffs are fine nd the burgers are tasty."
• "Fries really nice and hot, freshly made."
• "The burgers are consistent in taste, and the wraps offer a decent variety."
• "Food is good and not just throw into packaging."
• "The food is prepared in front of you so you know its not just been laying there."
• "Great meal down to every bite."

Cons:

• "4 items from my order were missing."
• "The burger bun I had was totally stale."
• "Tuesday morning 11 July the day we gathered with our elder sister ordered some breakfast egg snd cheese 3 menu and plain pancake shyrup its good but suddenly we discovered the toested buns are over tosted and turned black which is alerming Acrilimide and that was mould inside the burger, very disappointing not expected it was a bad experience."
• "Sorry to say this but this place is nasty. I hate to see them touching the food with their bare hands."
• "Cold rubbery fillet o'fish that must have been sitting in their hot food holder for a long period of time."
• "I was given a raw cheeseburger that made me Ill for 2 days."
• "McDonald's food has really gone downhill. Burgers are always cold, chips taste like cardboard."

Order Accuracy

Pros:

• "Was nice to have a big mac :) after a long time. The taste was just like I remember :) very pleased."
• "We waited only a few minutes after placing our order on the machine even though they were very busy."
• "Food came really hot."

Cons:

• "Again my order was incomplete and we can do nothing."
• "Every time I come here and order anything that has bacon, it never comes!"
• "Every time I order through justeat McDonald’s never get the order right and more than half the order is missing."
• "Absolutely useless. Spent £20 on mc flurry coke and chicken combo to be delivered. All that chicken AND sauce ordered. Proper rubbish with the condiments here they shouldn't be forgetting 8 different sauces on the receipt."
• "They serve Uber eats first than the customers, and forgot some stuff in our order."
• "They always missing items 8/10 times. Or they give you the wrong items."
• "Ordered my dinner from here tonight. Ordered a Big Mac meal and mozzarella sticks. The mozzarella sticks did not show up although the sauce did… and my Big Mac came with nothing in it but the patties…??"

Facility & Accessibility

Pros:

• "The place need lift to help some people with special needs."
• "A very well known fast food restraunt in the heart of Luton."
• "It's has a big seating area upstairs and they open 24hrs on Friday and Saturday."
• "Extra seating and restroom facilities upstairs but a disabled toilet is downstairs near the collection counter."
• "Each time I went there, it was clean and tidy."

Cons:

• "The upstairs seating is never open when I’ve been there."
• "The rubbish bins had not been emptied and were overflowing (I could not dispose of my tray and its contents)."
• "The place needs more improvements to clean outside."
• "This is the worst McDonalds I went to. Is dirty and the food quality is very bad comparing to others."
• "Visited around 9pm on a Tuesday. Very little seating as they had cleaned and blocked off the main downstairs seating and also closed the upstairs seating area."

Customer Experience

Pros:

• "Good customer service though."
• "Nice customer service. Before we sit lady clean table for us."
• "Well done everyone who works there***"
• "The place is very friendly and customer service is sometimes good because some understand their customers requests."
• "I don't mind this McDonald's though it can be very busy."

Cons:

• "If you can't handle noise, avoid this place."
• "So guy trying to take my son in 5he tiolt staff didn't take it seriously at all make me fear for the safety of my children."
• "I called the restaurant to complain and they just hung up the phone on me!"
• "Ah my local macdonalds, a place of wonder and magic, I love this macdonalds."
• "Staff couldn’t care less and took ages to give a valid VAT receipt."
• "The manager need to either sort out the establishment or get fired."
• "Staff were pushy came in with my son, he has autism and is high functioning so finds it hard to stay at peace."