Chopstix - Oxford Street Reviews Summary

Food Quality

Pros:

• "Food is awesome for the price we pay."
• "The food is great and it is my favourite noodle place for the food."
• "Tasty food. It's a make your own meal kind of place."
• "Food is piping hot and good portion size for a medium."
• "As usual as always, freshly cooked, various options... food quality topnotch..."
• "The bbq chicken was good."
• "The food was very tasty. BBQ chicken and rice were so tender that I never eat like this in another Chopstix around London."

Cons:

• "The food was terrible, the box size is very small to when I last went."
• "Very expensive! Food quality is not worth the price!"
• "The noodles had a funny taste."
• "Tasteless and disappointing portion served, avoid the Sweet & Sour, cheap processed chicken."
• "The food was so incredibly salty i could feel my digestive system shrivel up and get preserved from the sheer amount of salt."
• "Avoid the sweat and sour, flavourless wet chicken."
• "The food was horrible in compare how use to be."

Customer Service

Pros:

• "Servers were friendly."
• "The staff are polite and attentive. Was served by Sajawal. He was very professional and efficient with his service."
• "The staff also always provide a great service."
• "The staff remain extremely calm and helpful, they are very polite."
• "We were greeted and served by Sajawal. He was very kind, extremely patient and very friendly."
• "The staff was really kind and friendly."
• "The staff was very friendly."

Cons:

• "The staff member who served me was wearing a black uniform and he had an accent which I think he was eastern European. He was rude to me and shouted at me in front of so many people."
• "What made the experience even more horrible was the indifferent attitude of the white lady with nose ring on the till. She made me feel very awkward."
• "Staff is horrible, they literally swear at customers in their own European language."
• "Rude staff, she was rushing us to choose our toppings."
• "The lady who served me was very rude!"
• "Staff are extremely rude and have no idea what customer service is about to say the least."
• "Horrible Romanian girl serving at the counter."

Hygiene

Pros:

• "Deco and seating area was nice and clean."
• "The service is quick, food is a win for the price and the hygiene is much better than the most fast food restaurants."
• "The cozy yet elegant decor created a pleasant ambiance, perfect for an enjoyable dining experience."
• "This store is at Oxford Street and their food preparation is so hygiene and eye watching."
• "Instore was spacious, neat and clean... Nice place for quick munch..."
• "Its tidy clean and staff were kind."
• "The restaurant has a great ambiance and is really clean."

Cons:

• "The place was a little dirty due to the amount of people that were eating there and to the lacking in cleaning."
• "The restaurant isn't too good either, quite crammed."
• "Staff were touching their phones then handling food, which seemed unhygienic."
• "Very dirty restaurant, I am shocked today while I was eating in this restaurant South Kensington branch of 2 big rats coming out from the food area and eating."
• "The toilet is disgusting, completely wet floors."
• "Most if not all tables were dirty."
• "Not hygienic, staff handle food without any gloves."

Value for Money

Pros:

• "Great choice of options and good value for money."
• "Not an extensive vegan selection but what there is was tasty."
• "The food over all is quite good, the noodles don't taste all that but the caramel chicken and sweet and sour chicken is lovely."
• "And the prices were cheap."
• "The price is also very good for central London."
• "Delicious and well priced."
• "Good way to get a filling meal at a decent price."

Cons:

• "Not a lot of food options. Mostly chicken."
• "The amount you paid for what you get is a totally joke!!!"
• "Overpriced? I asked for a medium box with two toppings. Paid £6.50."
• "This is just not worth the price, even if the food is of good quality."
• "Food was greasy, expensive and a bit nauseating."
• "Price has gone incredibly high £7.5 for medium box and the portion has gone smaller as well."
• "Paid £16 (rip off) for mine and my boyfriends medium boxes."