Lakeview Cars Reviews Summary

Customer Service

Pros:

• "Absolutely amazing service all round from the staff at Lakeview Cars."
• "Brad and his staff were amazing. From the moment I walked in I felt welcomed."
• "The team really do go the extra mile to make you feel welcome and comfortable."
• "All the team were friendly and helpful."
• "Service and staff are top quality, all really friendly and easily contactable."
• "The customer service I received was amazing, completely focused on the customer and they couldn’t do enough for me."
• "Brad is a great guy to do business with."

Cons:

• "Heaven forbid you go back with a problem."
• "They insist on communicating by text and nobody knows anything if you call them."
• "Dealer refused to repair, under warranty, stating nothing wrong with car, without investigating the problem."
• "They took little to no responsibility, ended up having to loose out on the car and all the money spent on it."
• "shocking company, lie, make promised they don't keep and don't send paper work they promise for a major part they said they had changed."
• "I have something wrong with the gear box or clutch as sometimes it's hard to go into gear I have paid out of my own money to get the car checked by the place the warranty is and they say there is nothing wrong with it."
• "The manager of this place never called me back."

Quality of Cars

Pros:

• "The best car dealer I have used so far."
• "JUST BOUGHT MY TOYOTA COROLLA VERSO 7 SEATER UNSEEN FROM LAKEVIEW, AMAZING EXPERIENCE!!!!"
• "The car then got delivered (again free of charge) and we're very pleased with it."
• "The car was as described and was in great condition."
• "The car itself is spot on as described and possibly even better."
• "I am delighted with the car and it is exactly as described and depicted in the videos I was sent."
• "The car is absolutely immaculate and came with full service history."

Cons:

• "Avoid - after 8 months of buying a car from here it’s now costing me £1300 to get fixed and still wonder if that will be the end of the problems."
• "Bought the car with 'warranty' but when trying to exercise the warranty for the issues, the warranty company wouldn't pay out."
• "A few months down the line the car ended up going into a garage for its timing belt (which they did pay half for) Then it turned out the auxiliary belt needed replacing, a clamp on the exhaust was missing and the front suspension was broken."
• "Today it’s now in the garage having its drive shaft and ball joint replaced, another £249!"
• "For £4000 you don’t expect a bill of £1300 8 months down the line with barely any mileage."
• "Had my car for 4 months then had a problem with gear box."
• "WHY DOSE IT TAKE 6+ MONTHS TO FIX A BLOODY GEAR BOX AND A OIL LEAK."

Purchase & Delivery Process

Pros:

• "First time I bought a car without having taken it for a test drive first. Very smooth experience."
• "No issues in purchasing, no hidden costs and they even delivered!"
• "Delivered on the day as promised and driver was a very nice gentleman too."
• "Absolutely exceptional service from Brad and the team at lakeview from start to finish."
• "Purchased a lovely Little Fiat 500 immaculate condition inside and out."
• "The delivery of cars is so handy, the driver was in continual contact until the car was delivered."
• "They delivered the car to my door in pristine condition."

Cons:

• "Car was purchased but they didn’t have the service documents, they said they would pass them on. Ah behold, they never arrived."
• "But because of the no comunication for 2 weeks from the manager I had to cancel my credit agreement."
• "The long wait for delivery was due to circumstances beyond their control."
• "Ok customer service when you can speak to someone but the cars are a pile of rubbish."
• "Sad to say this is the worst second hand car dealer I have ever encountered."
• "After purchasing my new car from these guys I wasn't very happy as not even had it 24 hours, there was an engine fault as well as cosmetic issues!"
• "I won’t be using these again as I got the car on finance to try have some stress free time with paying for an extra 2 years warranty to drive around with crunching gears and sometimes not being able to get it in gear or it getting stuck with the kids in the car too.."