Address: Gatewen Rd, New Broughton, Wrexham LL11 6YA, United Kingdom
Phone: +441978720362
Rating: 4.8
based on 160 reviews.
Quality of Staff and Service
Pros:
"Brilliant vets. They have always made sure we have the best treatment and explain in detail what's wrong with our pets."
"Great practice, will see you at a moment's notice, always courteous and professional."
"Every member of staff is friendly and the place is spotless."
"The very best Vets we have ever been too. We have been coming here for over 8 years and wouldn't go anywhere else."
"As always vet took time to explain what was wrong and what treatment they recommended."
"Fantastic place. Always taken my pets there and just fantastic."
"Very good experience and the vet who looks after my dog is a very good vet she puts my dog at ease every time."
"All the vets are highly experienced and speak to you with the upmost respect."
Cons:
"Was repeatedly gaslit about the condition of my cat, came in numerous times after he had been repeatedly vomiting, being limp/not himself."
"Stinking attitude. Can’t do the simplest of things like rebooking appointments, then act all surprised when you tell them they’re not doing the job they’re employed to do."
"Don't seem to want to reply to emails on either of their stated email addresses."
"Incredibly rude staff don’t care about your dead pets ifs a weekend because it’s not an emergency costing you thousands."
"Worst vet in Wrexham area. Stinking attitude."
"PFI owned business only purpose is to glean money from your pets."
"I can't belive that you charge £199 just for appointment it's shameful."
"Receptionist rude and unhelpful. I have full confidence in the staff at Rhys Broughton but this morning's isolated experience was terrible."
Pet and Owner Experience
Pros:
"Every time I’ve been the service has been consistently great. I always feel reassured my dog has been well looked after."
"The staff are always so kind, polite, happy and very professional."
"A really great practice to take your pets to. All staff super friendly and helpful."
"Each member of staff have always been so lovely with my dogs."
"The care she's shown us has been second to none. We first came to the practice with our newly rescued dog showing signs of health issues."
"Very welcoming all receptionists are sympathetic to your visit and they interact with your dog as well as you very helpful."
"Amazing vets - We now have 2 Rottweilers, between different vets and the dogs, they can both be nervous, however we opt to see Rory."
"Superb experience always. This practice has been my chosen veterinary practice for every animal I have ever had."
Cons:
"Took lost dog there I found wandering on road little terrier dog, all it's fur was matted been really badly treated in a really bad way said I would pay to have him treated."
"The ladies on reception do not have a clue what day is it. Heads in the clouds. I’d love to say they can do their job but they can’t send emails and can’t write a name in an appointment."
"Very bad, wanted to put a wild magpie to sleep without checking injuries at all because it might have bird flu."
"RIP off merchants. My wife took our dog for booster injections and got conned into paying 55 pounds for worming tablets nexgaurd spectra these can be bought online for 22 pounds."
"Needed a vet late at night after our dog developed a complication after her operation that day...forever grateful for their care for our dog & reassurance to me."
"Took my puppy there after she started trembling after ingesting some mold. She recovered a few hours later. However, was told to keep her there overnight as the had 'a duty to care'."
"Had to move away from this practice due them continuing to inflate cost of service and medication as their priority over care of our pets."
Cleanliness and Facilities
Pros:
"The practice is large, the waiting area is clean and comfortable, and there is plenty of parking."
"The whole place is spotless and always smells so fresh & clean."
"Fabulous vets who always take the time to listen and ask questions to fully understand your concerns. Always made to feel welcome, never rushed with top marks for cleanliness."
"The surgery is always clean, the staff are always friendly, welcoming & helpful, with the vets being very clear with their information & advice."
"Great staff, especially vet Rory who always makes my pets feel safe and calm."
"This is an excellent veterinary practice. All staff are professional, compassionate, efficient, experienced and friendly."
"Great service yesterday. Even with all the covid restrictions in place, the appointment went smoothly and on time!"
"Friendly, accommodating surgery with good parking and a small walking area outside. Free poo bags provided."
Cons:
"Just adding this later on. Rang up the day of this incident to change vets and surprise surprise the same girl on reception who couldn’t write a name in the computer (her job)."
"Better transparency needed in the booking an appointment process online as it failed to mention fees so I wasn't aware what costs would be involved."
"Receptionist rude and unhelpful. I have full confidence in the staff at Rhys Broughton but this morning's isolated experience was terrible."
"Took my puppy there after she started trembling after ingesting some mold. She recovered a few hours later. However, was told to keep her there overnight as they had 'a duty to care'."
"RIP off merchants. My wife took our dog for booster injections and got conned into paying 55 pounds for worming tablets nexgaurd spectra these can be bought online for 22 pounds."
"I can't belive that you charge £199 just for appointment it's shameful. No wonder there is so much animal suffing and that's before what you charge for treatment disgusting."