Ermei Sichuan Restaurant Reviews Summary

Service

Pros:

• "Staff friendly and service quick."
• "The staff was attentive."
• "The waitresses here are also very nice and polite."
• "Milk tea was tasty and the staff were amazing and warming."
• "The service staff were very lovely and kind."
• "Service is great and staff are so friendly."
• "Service is very good, very kind and polite staff."

Cons:

• "The service was terrible, they directed us to the table next to the washroom even though most of the tables were empty."
• "Terrible service (except the manager which was decent) and bad ventilation."
• "Service was awful (not a single water refill, had to flag them down multiple times to get our bill), server couldn't speak English well and messed up our order."
• "The service, horrible."
• "They staff knew we weren’t familiar with this type of cuisine so they decided to add £50+ pounds to our bill."
• "This restaurant systematically preys on tourists and overcharges them."
• "The service was really not accommodating at all, where staff members seemed genuinely disinterested in serving us as customers."

Food Quality

Pros:

• "The pickled chili frog was the best dish – a must-try!"
• "Very genuine Sichuan food, with generous portions and decent prices."
• "The food which we ordered is not only beautiful, but also delicious in taste."
• "The Best Spicy Fragrance Chicken in London!"
• "The dishes were tasty and surprisingly authentic!"
• "Very authentic Sichuan cuisine, the grilled fish is a very generous portion, enough for two people."
• "The dishes are spicy enough and meet the Sichuan standard."

Cons:

• "Every single dish was overloaded with MSG."
• "The aubergine dish was a little too sour."
• "Instead of going to this restaurant id rather order a bag of dried chillis which is actually prett much the same as most of their dishes."
• "We were literally shocked by the super huge serving size. It’s even enough for 3-4 people and we couldn’t even finish half of it."
• "It clearly added lots of pepper/chilli oil to make the dishes taste 'like' authentic."
• "The main was extremely greasy and we had to return it because it was just oil."
• "The food was too salty and too spicy."

Price and Value

Pros:

• "Even the dining environment is very clean and the price is often affordable."
• "The price was fair considering the size of the serving."
• "Price is good and portions are very generous."
• "Good prices and would go back again."
• "All the dishes we ordered were very authentic and we got very good value for money."
• "We got very good value for money."
• "The price I have paid was worth every penny."

Cons:

• "A main course with rice and ice tea was 31£, wish I would have spent it somewhere else."
• "Overcharged a group of 3, they brought the bill which came to £92 and asked for it to be rounded up to £100."
• "They will ask you to give tips even 12.5% already added to your bill."
• "Item prices are overpriced compared to other restaurants in Chinatown."
• "There is a sneaky mandatory 12.5% 'service charge' at the bottom on some pages of the menu."
• "It is slightly pricy compared with some establishments, worth considering if you're on a budget."
• "Billing is dishonest as mentioned in several other reviews: It is not transparent and does not show actual prices."

Ambiance

Pros:

• "This restaurant has a very good environment, very clean and tidy."
• "A nice place a little more out of the way from the hassle and bustle of Gerrard street and therefore less stressful to find a table."
• "The ambiance was stylish yet inviting, creating a delightful dining atmosphere."
• "The environment of this restaurant is very good, very clean and tidy."
• "It’s also clean inside and wifi is available for the guests."
• "The restaurant exudes a welcoming atmosphere, making me feel right at home."
• "A very cozy little restaurant on the side street of China town."

Cons:

• "The couple next to us got DIRT on their plates and were also not impressed."
• "So disappointing that as a black person were mistreated in establishments like this."
• "There were a number of fruit flies around the dining area which was also off-putting."
• "We were seated right next to the big table at the restaurant corner- very noisy."
• "Wait was very long for the dishes as the restaurant was quite packed."
• "We were on a table in a corner next to the windows where cold air is coming through."
• "The service was simply atrocious."