Five Bells Reviews Summary

Food Quality

Pros:

• "The food was excellent, top services, local prices even less than we thought to spend."
• "Bar food was served quickly and was piping hot."
• "Food predictable but tasty and reasonably priced."
• "Food was tasty and good sized portions at a good price."
• "Beautiful food. Steak is sublime."
• "The food was great- really good portion sizes and cooked really well."
• "The food is excellent as are the staff who are friendly, efficient and work hard especially keeping the place covid free."

Cons:

• "Then the food arrived, a large platter of food and the sausages were missing and the beans were very watery."
• "Came to the 5bells yesterday with the family for some dinner & I must say with all honesty that the food has completely down hill."
• "Food often cold, my 'salad' was entirely made up of lettuce."
• "food was not so good last night."
• "We ordered 3 louisana loaded chicken strips, and we all agreed it was dry, tasteless and lacked flavour we were not impressed."
• "Food was ok macncheese portion getting smaller, bbq wings were overcooked tasted burnt and dry corn on cob was dry."
• "Food was cold and beef burgers were charcoal black and dry."

Service

Pros:

• "The server was very good after I told him we didn't get everything that was supposed to be on the plate."
• "Staff are excellent, particularly Steve, who is in charge, always friendly, and keen to look after customers."
• "The staff are really friendly, got a first class service."
• "Went in to my local again today and the bar team who show huge family unit. Bring great service as always especially Adele one of the managers always go above and beyond!"
• "He also kept tabs on me providing good service, asking how everything was and if he could help in any way and just making conversation whilst managing a high workload."
• "Had great customer service with a smile, polite and friendly even tho they were doing everything."
• "The staff were fantastic, The food was great."

Cons:

• "Unfortunately, despite numerous calls, plus enquiries on their website, we were unable to make contact pre Funeral."
• "Sorry for rating 1, however each time I visit here, I get very poor service."
• "We raised this and the vegan nacho dish was brought out instead, but we barely got an apology and didn't get any compensation."
• "Sat there for about 10 minutes and realised there were no waiters or waitresses."
• "Got served by 3 different waitresses one of them was good, the other two had an attitude, and had no idea what’s going on."
• "Terrible service and they kept on giving us the wrong food."
• "Terrible service - first meal arrived, 10 minutes before they realised we were still waiting on more food."

Ambiance and Cleanliness

Pros:

• "Such a well-controlled pub during these difficult times."
• "We feel safe in there so support the pub. Well done guys!"
• "Love this pub. One of my favourite places to eat."
• "Fantastic pub with comfortable seating and lots of garden space both front and back."
• "Better than I expected. It's been comprehensively refurbished and has quite a nice feeling."
• "The music was not too loud which is a plus, and the pub itself was very clean, and looks like it is a well maintained place."
• "A lovely large pub, nestled in the suburbs of East End Road, Finchley. The vibe is relaxed and family-friendly."

Cons:

• "the tables were sticky and dirty even after staff thoroughly cleaned it."
• "The decor of the pub is embarrassing very stained seats, all the leather booths ripped to shreds it looked absolutely vile."
• "Tables are really sticky, and toilet quite dirty."
• "This could be the worst pub in England! The view from the outside was deceptively civilized, and the majority of its patrons, were anything but."
• "The only downside is the toilets are quite old and in need of refurbishment in my opinion."
• "Came here for Christmas day and I must say what an absolute disgrace this pub is."
• "This used to be my local. Was taking a nostalgic tour of the old haunts and looked forward to visiting my old favourite pub. What was the best pub in the district has slumped to probably the worst."