Address: 39 Goldhawk Rd, London, W12 8QQ, United Kingdom
Phone: +442087467801
Rating: 3.8
based on 120 reviews.
Food Quality
Pros:
"The food quality is good overall, and definitely has authentic Taiwanese flavours."
"Great, authentic Taiwanese food and drink at reasonable prices in a relaxed atmosphere."
"hoje chicken popcorn 10000/10 - it was a VERY BIG portion, I didn’t expect it, and it was great! Reminds me of a chicken karaage, very well done"
"With new staffs and the grocery supply, this shop is more than an usual oriental shop but very authentic Taiwanese flavour."
"The taiwanese style chicken chop tasted authentic."
"The food is really, really good and fresh."
"All the dishes we had were amazing and just like they’d taste in Taiwan!"
Cons:
"Taiwanese-like food but do not taste like Taiwanese food."
"The food is tasteless and it was made really 'cheaply'."
"It doesn't look fresh food."
"The quality of fresh food are relatively bad and it’s like they sell things not in a good condition for delivery."
"The stewed beef was cold and doesn't taste stewed, instead it tasted jellies."
"The food quality was really not good. I had the seafood soup. It was pretty tasteless."
"But it just doesn't taste like typical Taiwanese food."
Service
Pros:
"Staff were very friendly and Boss lady was very accommodating."
"The staff were polite and attentive for our Saturday visit."
"The service here is so friendly, so accommodating and just a great experience all round!"
"Staffs are very friendly, fast service with a nice smile."
"the service was good"
"Service was fast and the atmosphere was very chill."
"Service was really quick and friendly, prices were really fair."
Cons:
"Staff clueless and would not swap the dish or give refund without manager permission who was not there or available on the phone."
"The service of the staffs is totally a disaster to the customers."
"First time there, service isn't there, no one even said hello and explain what's going on."
"The worse part is their service, when we were walking in, no waitresses bother to said anything to us not even said hi."
"Non existent service, and an environment where you feel you're in the back stock area of a grocery store."
"When the staff are not friendly and helpful, plus food ain't good, I cannot find any further reason to recommend this to anyone."
"Poor service, waitress behind the counter didn’t really know what she was doing."
Price and Portion
Pros:
"Cheapest and lovely Taiwanese food in the heart of Shepherd Bush."
"Price is affordable compare to other restaurants."
"They also offered a free side dish when you spend £25."
"The price is reasonable comparing to other Asian restaurants."
"Very affordable, authentic Taiwanese food."
"A main and side each comes to under £20 per head and drinks are cheaper than in nearby pubs."
"First of all the price is really affordable, compared to most East Asian restaurants in Greater London."
Cons:
"The food quality is good overall, but just a real pity about the portion size."
"Portions are small and overpriced."
"The prices are overcharged considering the quality/taste of the home baking food."
"Paid £35 for my food look at the photo worth it? Maybe if its half the price yeah and its not even in central london."
"The portions are really small for the price!"
"We have ordered more than £40, but still have to buy snacks because of the limited portion."
"Very small portion. Does not push me to come again."
Atmosphere and Cleanliness
Pros:
"It's clean environment and good atmosphere."
"Amazing food, amazing service and great environment."
"Lovely staff and nice atmosphere."
"Nice vibes inside with a small grocery section."
"Great food and nice atmosphere."
"Very authentic and delicious Taiwanese food, and price is very affordable, cozy atmosphere just like eating at home by mom's cooking. Will definitely come back again!"
"This smaller restaurant with floor-to-ceiling windows at the corner of the first building on the block has a cozy, youthful, authentic vibe."
Cons:
"The staircase that going down to the basement is really disgusting, it's sticky and dirty that doesn't look like for welcoming guests."
"The atmosphere of the KTV room seems like having been cleaned for a while, sofas and pillows sent up clouds of dust."
"It's a weird restaurant and style of the restaurant is weird as well."
"Sadly, this meal came out quite bland and with a side of very sad (canned?) vegetables."
"the presentation of the food was awful - to put some lettuce slices randomly on the plate with the pancakes doesn’t leave a good impression."
"the absolute lowlight was the bun though - complete joke for 6.25£."
"Really bad value compared to a Big Mac happy meal."