Address: Slyfield Grn, Guildford, GU1 1TB, United Kingdom
Phone: +441483667202
Rating: 4.1
based on 163 reviews.
Customer Service
Pros:
"Had only good experiences with this garage. The service has been above and beyond on the 2 occasions my car has been in."
"MOT arrangement and SMS reminders were all dealt with professionally."
"Think Ford Guildford are still awesome and 'knocking it out the park' on customer service."
"The service here is excellent, I decided based on the great customer care to buy my car from this garage, and I use them for my servicing."
"If there was a 6 star rating I would give that to Jess from Think Ford! She was very patient, pleasant and a gem."
"Very happy to recommend their service to others."
"The service reception staff were very friendly and helpful, he really is an asset to your company."
Cons:
"I have never yet in my 30-years of business met such an inept dealership - particularly one that would strip down a commercial vehicle before the parts were in stock."
"Was told on Friday that the part will be ordered and the work would be completed on Monday as we needed the car for Tuesday. No phone call so arrived at 5 to be told the part won't be in till Tuesday lunch time so not happy with service."
"Honesty is not their policy."
"After speaking to the manager she really couldn't care charging me to repair there fault."
"wasn’t impressed with service as showroom staff didn’t appear interested and walked past us twice with no acknowledgement."
"I have always had great service at Ford. Guildford. But the last experience was dreadful service dept we’re all talk and no action."
"Booked a one day car pick up and drop off service. Communication was very poor."
Facilities & Comfort
Pros:
"I went for MOT and was best experience as had lovely area with coffees etc and could watch things going on through a view window."
"I waited for the MOT to be carried out in comfortable surroundings."
"Cappuccino while I waited, was great too."
"The whole team was very professional and courteous and very clean facilities in there the fabulous like a hotel and they never inflate The prices."
"Nicely presented showroom. Squeaky clean and spotless."
"Love the place, provides a very pleasant shopping environment, service is fantastic, always with personal touch!"
"Bonus: the coffee is excellent!"
Cons:
"After being charged over £222 the car arrived back dirty and not been hoovered inside."
"Went into Ford, on time for my appointment... Unfortunately been waiting half an hour, and went to check off my car has been taken in to change the tyre, it was still sitting parked outside."
"Good service and well priced but they never rung back when we called to get an ETA and when the car was returned to the house the keys were dropped through the letterbox with no explanation of anything."
"Went into fords to stop the water running on the to engine from the scuttle panel there for 1 week after booking in for leak and hand brake sticking Picked the motor home back up with same problem rang and complained Said call me back still waiting."
"Booked in for first job, no call to say its ready, I called at 11am front brakes require replacements none in Stock should be ready after 1330. No call back at 1530. I called not ready till 1630. Collected van not washed..."
"Didn't get acknowledged when we walked in for 8 mins."
"The cars are lovely. The staff are helpful. Sad to say that after paying so much for a car it comes with no spare tyre and tyre kit. It is a place that everything extra will cost."
Communication & Professionalism
Pros:
"Mo Miah was an absolute star and made my purchase experience unforgettable."
"Efficient, they picked up my car and dropped it off. Sent me a video of the work being done."
"We dealt with 3 different members of staff who were all very pleasant and polite."
"Visited to look for a used Ford Fiesta to buy for our son. Sales person (Ross) couldn't have been more helpful. He was patient (my questions and queries weren't always relevant) and provided clear answers."
"Kept me informed and advised what was required."
"Outstanding customer service and advice from Chantelle and Adam, made my trade in/end of contract upgrade effortless."
"I'm very pleased with the service l received for my MOT that was carried out at Think Ford Guilford."
Cons:
"Was contacted 2 hours after they collected and was told car needed to be dropped back now as they would be busy later."
"Took car to have two issues looked at (start stop and climate control display). Stayed there for two days and came out with absolutely nothing having been fixed!"
"Although I had booked online for ‘collect and delivery’ that hadn’t got transferred to the Service Dept. As I was working from home I took a couples of hours out to take the car in for its MOT. Apart from the above the rest was dealt with by friendly helpful staff very efficiently."
"Ed’s on the phone, Ed's not in his office, Ed’s off today, Ed’s in a meeting, Ed will call you back; Actually he isn’t, he is, he isn’t, he isn’t and he won’t."
"I just paid £273.98 which is very high price compare to other garages for the service."
"If I could leave 0 stars I definitely would!!! Everything was fine until we purchased the car and we have had nothing but trouble ever since!!!"
"Person answering the phone bored and uninterested."