Pier Five Bar & Kitchen Reviews Summary

Service

Pros:

• "Delicious food with quick and efficient service!"
• "The ordering system is very quick and efficient, scan the QR code, enter your table number and order away."
• "The customer service was great and I always say great customer service makes the food taste ten times better."
• "Friendly and knowledgeable about their beer selection (very good beer selection)."
• "Service was very quick (it was quiet at the time)."
• "I found the service absolutely amazing."
• "Very clean place and friendly staff."
• "Staff let us take our time and linger a bit though we did leave before the dinner rush began to take hold."

Cons:

• "Variable service, main was quick but kids desert was so slow we left after 20 minutes before it was delivered."
• "I really don’t like being asked for a tip BEFORE I’ve been served."
• "Food was terrible, no service and was given a dirty glass for a bottled beer."
• "Nobody came to check us out."
• "We went with a party of 17 and 5 of the 17 meal orders were incorrect."
• "Ordered everything online. A big sad when you can not talk to the staff and ask more questions."
• "Staff not 100% on their face mask protocol."
• "Disgusting, tables not cleared full of half eaten food."

Food Quality

Pros:

• "Food that did come was good, tasty and hot."
• "Pizza was lovely."
• "The food was even better than I remembered and that takes some doing!"
• "This is the best chicken wings I have had in the UK so far."
• "Food was great. Tasty and well presented."
• "I've been going here for about 4 years and food is always consistent."
• "Oh my goodness, those dirty fries!"
• "Food was nice, didn’t blow us away, but we will return to give it another go."

Cons:

• "“Large Loaded fries” wasn’t large."
• "One of the burgers comes without chips for no apparent reason."
• "Prices gone up a lot. £15.50 for a burger on its own is excessive."
• "The burger was incredible and they served the best loaded fries I have ever had."
• "Chicken was dry ....tried to eat some but was too dry and sweet potato fries were soggy."
• "The food was dry, everything covered in chillis, no desserts, no pizzas then the pizza oven caught on fire."
• "Our empty plates were left on the table for over 15 minutes before my husband took them up to the bar."
• "The food was terrible and massively over priced."

Price and Value

Pros:

• "We had crisp, reasonably priced wine on a beautiful sunny day in the perfect setting."
• "Food came quick, was hot, tasty and well priced."
• "Good gluten free choices, was pretty busy when we visited but service was attentive and pretty quick."
• "Great food but be prepared to be stuffed! A decent choice of drinks & a proper selection of good beer & Gin etc!"
• "Nice vegan options, oumph burger and falafel superfood bowl were great."
• "Great tasty food and nice sized portions."
• "Great location & Setting, Great Food & Drink Selection!"
• "Good selection of chilled beers. Friendly staff. Food came very quickly."

Cons:

• "Shame portions were small for the price."
• "Prices gone up a lot. £15.50 for a burger on its own is excessive."
• "The burger was incredible and they served the best loaded fries I have ever had."
• "Very very disappointed, food and drinks here used to be so good! Went recently with family."
• "Didn't eat there but it was busy with other people eating so may be another time, just had a quick drink."
• "Went there on the hot sunny April weekend and it was easy to find a spot. The drinks are lovely but on the expensive side for Medway."
• "The place isn't even busy."
• "Shepherd Neame, so an uninspiring choice of draught beer."