Asquith House Dental Surgery Reviews Summary

Dental Treatment Quality

Pros:

• "Dr Hamed made it look like I didn’t have a filling, it was done so good it looked like my natural tooth."
• "The dentist looked in his mouth said perfect teeth and then said all done."
• "I had a filling done and Dr Hamed made it look like I didn’t have a filling."
• "Dr Ali was amazing walking me through everything and explaining what needed to be done."
• "One filling, one old silver filling replaced with a composite and a root canal and crown."
• "Dr Ali explains everything thoroughly and gives you options."
• "I had a filling done and Dr Hamed made it look like I didn’t have a filling."
• "I managed to register with this Dental Practice last week, and attended an emergency appointment."

Cons:

• "Wrongly charged me without letting me know my rights regarding exemptions etc."
• "No pain relief was given for 2 fillings that needed to be drilled and filled."
• "Awful Dentist! Had two fillings done and one filling was done completely incorrectly leading to my tooth completely breaking."
• "They also charged me double than they should have done, cancelled appointments, even when I got there."
• "It's all about getting you in and then upselling private."
• "I was told during a previous check up that my painful broken tooth might be tricky to remove."
• "Told teeth could be fixed with crowns and veneers, which was incorrect as ended up with very painful abcess following treatment."
• "Went here after old dentist closed. Told I needed a filling. No pain/ sensitivity before."

Customer Service

Pros:

• "Also the receptionists Chloe and Donna are so lovely."
• "The dental assistant who I feel awful not remembering her name but she too was brilliant."
• "Friendly understanding and professional, this kind of greeting that makes people feel more at ease."
• "Thank you all. I've no doubt you'll see me again in future."
• "My son was a patient at Asquith House for 3 years orthodontic treatment."
• "The receptionist Donna was fantastic, she was so reassuring, friendly and helpful."
• "They are informative and let you know what steps will be taken and your dental care plan that’s put in place."
• "I managed to register with this Dental Practice last week, and attended an emergency appointment."

Cons:

• "Rude receptionists. Gossiping at the desk on the phone (about cheese sandwiches. Must have been important)."
• "I am honestly feeling puzzled how this dentist clinic gets 4 stars, I'd give them a negative rate."
• "Receptionists very good and helpful with the professional advice."
• "These guys have zero work ethics and absolutely no respect for their costumer."
• "When confronted at a later when I asked for a refund, they accusingly asked me why I paid full price."
• "Website states guarantee an appointment within 1 week, well I can tell you honestly this is the third time I have called."
• "Awful Dentist! Had two fillings done and one filling was done completely incorrectly leading to my tooth completely breaking."
• "If you want an NHS dentist don't come to this one."

Professionalism and Efficiency

Pros:

• "I had a visit to Marcus and nurse Donna and yesterday and today, I have to say that if there was more than 5 stars I would give it."
• "A friendly reception team but an outstanding dentist."
• "Always good care, im always nervous as Im not a fan of the dentists but they always make you feel comfortable!"
• "The reception staff are rude and ignorant."
• "You are an inconvenience to them and they don't care if you notice."
• "I saw an NHS dentist for an 'emergency' appointment."
• "I was given 5 days worth of antibiotics to reduce my abscess, the next available appointment was 10days away."
• "When I returned I was subjected to an intense sales pitch for the private dentists at the same surgery."

Cons:

• "The Manager finds it very hard to be professional."
• "Staff eat there lunch in the reception area and play on their phones which is highly unprofessional!"
• "A poor lady was trying to find out where her£6000 dental work would be completed after 2 staff members had left."
• "The Dr seemed nervous of doing a tooth extraction, there was no x ray done, no glasses on face, to swill my mouth only given water, no suction."
• "I had a horrendous toothache and booked in as an emergency case."
• "The dentist was wearing a mask only over his mouth, not nose, and had no other PPE."
• "They are scheduling bookings back to back and avoiding doing scale and polish (which is what I had booked)."
• "Highly recommend Asquith house i suffer from cluster headaches and my teeth health was not great a year ago."