El Metro Reviews Summary

Service

Pros:

• "Service was outstanding, staff are so friendly and welcoming."
• "The service was nice and fast.. all the staff was pretty friendly."
• "Service was great as soon as we walked in."
• "The staff were attentive and friendly."
• "Staff were friendly from the start to the finish."
• "Our waitress was super friendly and had great recommendations."
• "The service attentive, friendly and professional."

Cons:

• "After we sat down nobody came to our table we had to go to the bar to order some drinks.... poor service."
• "Really disappointed. My friends and I booked a table by the time we arrived no body approached neither looked at us."
• "Terrible service, in that it took a long time to order and for the food to come."
• "Service was incredibly slow even though we were practically the only ones in."
• "The service was the worst, unpolite and complaining because we were not ordering enough food."
• "We were seemingly Ignored by the wait staff for about 20 minutes, until our order was taken."
• "Service was very slow."

Food Quality

Pros:

• "The food is great, good quality."
• "Wonderful, traditional tapas! I felt like I was in rural Spain and the food was just as fresh and delicious."
• "Chicken with chorizo which was a larger portion and was actually delicious for those who can handle some spicy food."
• "The food was tasty and plentiful."
• "The food was very generous for the price and delicious no doubt."
• "Every single tapa is delicious and the staff is always nice and make you feel comfortable."
• "Amazing food full of Spanish flavour."

Cons:

• "First time I got a very very raw fritata, next times the paella wasn't great and the patatas bravas were soggy with an odd tasting sauce."
• "The food was rushed, the olives were over ripe and overall underwhelming."
• "Worst Spanish food I've tried in a while."
• "The food here was not very tasty and quite bland."
• "I am Spanish, and this is possibly the worst Spanish food I have ever tasted."
• "The food is bad and has very little flavour."
• "All of the food was really bland and the potatoes didn't have any crisp to them at all."

Ambiance

Pros:

• "The restaurant has a real Spanish feel to it which is always a good thing when in London."
• "Just the terrace you need to forget Covid restrictions and angst for a long lunch...Warm heaters and warm Spanish welcome."
• "The atmosphere is welcoming and laid back and Some evenings they do live music which I normally hate, although somehow it's never too loud here and it is actually a very nice touch which adds to the feeling of having left the country!"
• "The restaurant was busy inside and out with a very relaxed, friendly vibe."
• "Nice and chill atmosphere, you can also enjoy a drink in the outdoor space (heated in the winter)."
• "The restaurant was cosy with fantastic live music (guitar)."
• "Lovely classy little place with a relaxed atmosphere."

Cons:

• "The table was crooked and only about 10cm away from the two adjacent tables."
• "It has a nice outdoor space, but it's quite crammed inside."
• "We were crammed into a corner and when getting to my seat I almost knocked the couple's next to us paella onto the floor."
• "The only downside is that it gets really noisy when is busy."
• "Service was distant and cold."
• "The Spanish omellet (if you can even call it that) was another total disaster."
• "We were overcharged for our wine we ordered £23 bottle we were charged £33."

Value

Pros:

• "Combine this with generous portions and fair prices (£10 for 2 courses, £13 for 3 courses) and you will get a lovely place for a Sunday lunch."
• "Not overly expensive for the area."
• "Paid around 35£ each so not too bad to be Fulham!"
• "Best Spanish tapas in London, and best price/quality!"
• "Generous portions."
• "Considering the neighborhood, the menu prices are fantastic."
• "Great value and highly recommend."

Cons:

• "Kind service and well worth going to if you don't mind spending twice what you'd spend at a chain restaurant."
• "Overpriced, very runny paella."
• "The prices were really high like a small glass of tinto de verano 7£ and the food was really poor, not tasty and freezed."
• "Expensive given the food quality."
• "Prices were a bit high but we the two of us had a lot of food and barely managed to finish everything including 2 bottled Spanish beers."
• "Overpriced for this food."
• "This place is OK, even after there £10off perperson it's was still quite expensive for what it was, overall not recommended as there are better Spanish places in London."

Management

Pros:

• "We just loved the owner!!! Such a nice guy!!!"
• "Thumbs up for Cande and Pedro the great hosts."
• "Staff will go out of their way to help you."

Cons:

• "Manager very aggressive will add service charge and refused to remove on a table of 2."
• "I am an experienced musician who have performed in this place as they regularly have live guitarists, and other colleagues and myself agree that the owner is a cunning and stingy one."
• "Food was average, the waiter was lovely but the manager was very rude, aggressive and intimidating."
• "The manager doesn’t hesitate to argue with the customer because the food was as we can expect it to be!!! NOT FRESH FROZEN!!!"
• "Absolutely appalling service. This management should close down as no one is happy."
• "Very bad service and food."
• "Avoid at all costs. Food was terrible, tasted old. Staff was rude, careless and sloppy. The sangria is very watered down and it was all extremely overpriced."