The Rosette Reviews Summary

Staff Service

Pros:

• "Staff friendly and attentive."
• "He was very polite n understanding."
• "The staff are so helpful and friendly."
• "Staff are very welcoming."
• "Helen and Jim on shift were really good despite how busy it was."
• "Staff member went above and beyond to explain allergies to me and recommended a very useful app to help me on the future anywhere I go."
• "Staff were very polite and attentive we were served by vee and hollie."

Cons:

• "The serving staff were lovely and tried to help but the manager was incredibly rude to the guy behind the bar which was very embarrassing for both us and him."
• "The service was shocking. Very few staff on for the time of year."
• "The GM (Neil) rude and obnoxious person."
• "The service was rather slow and they had inexplicably run out of beer, despite facilities for 3 hand pumps."
• "Sadly had run out of mushrooms and no 5iz steak left so couldn't get mixed grill."
• "Difficult to know who is who. They should be making their presence known. Lack personality."
• "Awful experience at this restaurant. A 2 hour wait for food."

Food Quality

Pros:

• "Best chilli con carne I’ve ever tasted not to mention the presentation.very impressed."
• "The food was delicious and nothing was too much trouble."
• "Excellent food and nice cold beer service was awesome and the food was presented and tasted really good."
• "Nachos were well topped and fried pitta bread instead of tortilla, Sizzling dishes were lovely and had lots of onion, refreshing pepsi."
• "Had a lovely meal hunters chicken and fish and chips. You could not fault it."
• "Gorgeous freshly cooked piping hot food."
• "The classic mixed grill was absolutely lovely cooked exactly how we all liked it."

Cons:

• "I wouldn't have the curry again as it wasn't to my taste."
• "Ordered hunter's chicken loaded nachos after waiting ages at the bar to be served."
• "When the food arrived it was cold, extremely dry and just an all round let down."
• "Of the food we got the surf and turf steak was cremated, the scampi was little balls that were rock hard."
• "Wouldn't recommend the steak and chicken combo, as the steak was about the size of my thumb."
• "Both of the meals was luke warm."
• "We had to go get a takeaway on the way home because we were both still very hungry and very dissatisfied."

Atmosphere & Cleanliness

Pros:

• "Nice pub with popular beer garden with a sunny aspect in the afternoon and evening."
• "The atmosphere is great, busy but not overcrowded."
• "Amazing pub: friendly staff, good selection of beers, excellent beer garden and play structure for kids, and food was incredible."
• "The food arrived in a very acceptable length of time and was piping hot."
• "Lovely day today food drinks service was all amazing."
• "Really nice and relaxed atmosphere, clean out door area with park for the children to play in."
• "The food was amazing, the pub and toilets were very clean."

Cons:

• "The place was run down and dirty."
• "The place is dirty and grimey, the staff didn't look much better."
• "Shame the swings for bigger kids were out of action."
• "The outer door which has big glass door was not closed."
• "Really poor. The garden area had tables cluttered with glassware and plates and the restaurant was tidier but just didn’t seem as clean as you would expect."
• "This dank, dirty, armpit of an otherwise delightful village."
• "It was like an episode of hotel/restaurant from hell."

Management & Staff Presence

Pros:

• "The manager (not sure of his name) really accommodating and friendly."
• "Both Helen and Max were amazing, 9 of us arrived without booking they were the most accommodating staff ever."
• "Very friendly customer service, quick table service and delicious food."
• "Helen at the bar is absolutely incredible! Despite being busy and on her own she manages to serve everyone in a timely manner and with a smile!"
• "New management have clearly put the old ones to shame."
• "Was met by the new owner Neil who has only recently taken over, very approachable and friendly."
• "Great to meet the new (12 months ish) manager today. Someone who wants customers to be happy."

Cons:

• "Could me so much better. Managers seem to come and go. With no real impact, unlike managers of years ago."
• "The land lady was rude and came up with 2 different excuses, and more or less shouted at me to sit down."
• "Food was inedible, heard food standards have gone down hill in past week or so."
• "But instead of taking the review as feedback and simply apologising and accepting responsibility, management decide that they'd rather argue with a customer."
• "The assistant at the till wasn't sure what was on the menu."
• "The lady Lorraine does not care for her customers comfort."
• "Seriously need to rethink their offering and strategy. Or time for new owners."