Formula One Autocentres - Peterborough Reviews Summary

Customer Service

Pros:

• "The team here are exceptional! I can't fault them! Excellent, polite and prompt service with reasonable prices every time."
• "Would not hesitate to recommend and will definitely use again."
• "Nicest staff ever. Quick service. Helpful. Good price."
• "Speedy, polite, friendly service at all points of contact on a sunday morning too."
• "Super service at very reasonable prices! Nice relaxed atmosphere and the ability to watch what was going on during the tyre changes."
• "Absolutely no complaints from me. Easy to book an appointment, was seen to on time, staff were very friendly and approachable, waiting area was comfortable."
• "Happy with service and politeness of staff."

Cons:

• "We are now entering our THIRD HOUR and no sign of getting the car back, because this branch is slap bang in the middle of an industrial estate, there is literally no where to go."
• "Avoid for MOT will not book my car in for retest untel past the 10 day retest period and wanted to cate me for another full MOT at full price."
• "Booked and payed online for MOT on sunday but when arrived i was straight away told that i dont have a booking without them even checking the computer."
• "Peterborough Branch staff - Liars, inexperienced, racist, completely unprofessional."
• "Don’t ever use them. First of all absolute rip off and extremely rude."
• "I recently had the unfortunate experience of taking my car to this garage and was met with the most rude and unprofessional service I have ever encountered."
• "Went for a simple wheel alignment but was met with a rude, dismissive and arrogant member of staff at their reception."

Quality of Work

Pros:

• "eventually started after waiting over 90 minutes, work was done efficiently and reasonably quickly, a further 40 minutes for 2 tyres and a winter check."
• "Ordered 2 new tyres online and confirmed morning appointment. On the day, tyres fitted and balanced took about an hour."
• "Very down to earth, very careful with the wheels as they were unmarked going in and unmarked after fitting."
• "Got me booked in same day and repaired my tyre within 20 minutes."
• "Really helpful when we phoned up to book an appointment and check they had stock."
• "These guys are great! Sorted out my Air-Con and saved me a fortune."
• "Formula One autocentre were the cheapest priced for the Pirelli tyre I had replaced."

Cons:

• "Seems like they offer a cheap MOT to then get their money by doing unnecessary work!!!"
• "Not very honsit. I had my wheel alignment down here and my steering wheel was put out of centre and had some ware on my tire."
• "The tyre fitter assigned spent more time playing with his phone, wandering around the garage, making drinks for himself."
• "Checked the tyres, confirmed ordered but hadn't arrived, and couldnt say when they would."
• "There inaccurate web order system resulted in extra £64 charge on tyres which I am not at all happy about."
• "In need of tyres and alignmemt on a sunday, I stupidly went to F1. They melted holes in my CV Boots whilst trying to adjust my T.R.E's and then refused to accept liability."
• "What a fuss not going here again only wanted a service and the man tried to charge me more then what was advertised on there website."

Efficiency and Timeliness

Pros:

• "I called in later that day and the guy on the phone told me to pop it in first thing tomorrow morning and they will sort it."
• "Booked and paid for MOT via their website but it took my PayPal payment without taking contact details and also no booking confirmation."
• "Very pleased with the aircon clean and re-gas services I received today."
• "Great value for money and both tyres were fitted within 30 mins!"
• "Had 4 tyres fitted, was a good experience and was in and out within 30 minutes I should think."
• "The young lad who helped my said the tyre could be plugged and fixed and carried out a first class repair."
• "Had Dunlop tyres fitted, they were even cheaper than Black Circles and Tyreshopper."

Cons:

• "Arrived at 8.30am not finished until 5.30pm. Really shouldn’t take this long as they weren’t that busy."
• "Repair costs were inflated by over £250 compared to other garages."
• "Couldn't remove a slightly rounded wheel nut. I went home, used a standard socket and managed to remove in less that 2 minutes."
• "Only slight issue was the wheel alignment test that came as a surprise!"
• "One moan, make your Reception Area a No1 priority."
• "I booked an MOT for a vehicle for 4.00pm today. This morning I received a phone call trying to bring the appointment forward so the staff could get away earlier."
• "Nearly 4 hours to fit 4 new tyres and sort out the tracking."