84 West Brasserie & Grill Reviews Summary

Food Quality

Pros:

• "The roast fish was seasoned to perfection; I am a picky fish eater generally but could not fault it."
• "Food was very nice and the service was a good standard."
• "The food was brought out quick and its tasted amazing."
• "The food at 84 is consistently on point."
• "The food is very tasty and it is presented attractively."
• "The cocktail was lovely, and the food was exquisite."
• "The food was perfect."

Cons:

• "The food is mediocre."
• "The food looks amazing but is tasteless and expensive."
• "Ordered yam pottage disastrous, the yam was dry and white crumbled in a bowl clearly not cooked appropriately."
• "Everything came up to £127 for food that was not freshly cooked, and furthermore, not tasty."
• "The only other downside was that my baby back lamb tasted like pork."
• "The food was cooked well, but lacked flavour on majority of dishes."
• "Food was pretty basic not authentic in taste."

Service

Pros:

• "Fantastic atmosphere, friendly staff, great different genre of music."
• "Service was friendly and helpful though orders took some time to come because it's all freshly prepared."
• "The team was very efficient, the manager made sure the service was great."
• "Service was great, our servers were spot on - attentive, courteous, jovial all around just nice."
• "The service and staff were really nice and patient which I appreciated."
• "DECLAN... Was attentive and efficient in his waiting service letting us know there was a slight problem but food would be with us shortly."
• "The waitresses had smiles on their faces despite being under pressure as it was quite busy."

Cons:

• "Upon entry, we started to ask the lady who met with us about parking, and she said in an almost rude and sarcastic tone and head movement, 'we don't own the street.'"
• "The staff were rude and dismissive. Extremely unhelpful."
• "The maitre d couldn't have cared less about the fact we weren't happy."
• "Worst service ever!!!! food was amazing if I have to be honest, but customer service was very poor."
• "Also train some of your staff as they are not with it as they keeping going back and forth to ask."
• "Waiters was ignoring when calling them."
• "Service was poor, waitereses do not understand nor speak good English so the communication was really poor."

Ambience and Atmosphere

Pros:

• "Very nice place to hang out and just be yourself."
• "Ambience really lovely too!"
• "DJ playing good tunes from 80's and 90's and no one could sit still but move to the music."
• "Lovely place. Good music played by an in house DJ, (mostly 90's pop and afrobeat). Nice interior decor."
• "Great Friday night here. Brilliant music."
• "The ambience is dope, the crowd is mature and the vibe is top notch."
• "The ambience was beautiful and mature."

Cons:

• "That place stinks the rats.."
• "What let this place down is the club sound level loud music that the DJ suddenly put on from 9pm."
• "Music was too loud and no one practicing social distance measures."
• "It was so loud that we couldn't hear each other talk at the table."
• "Some of the food came cold."
• "The service was quite poor and would not remove the service charge that is not earned."
• "Parking is a nightmare though- no dedicated parking, so it's a lottery with finding parking on side streets."

Management and Policies

Pros:

• "The setting was lovely."
• "The manager was very nice though and apologised and also gave some complimentary drinks."
• "Manager and FoH, thanks for the hospitality and chats. You made us comfortable despite the food situation."
• "The manager needs to brief the staff(ps the mixed race young girl is amazing has great people skills/service is on point) before the start of a shift."
• "But the manager was so good and apologetic, she made sure we were attended to and tried her best to satisfy us."
• "The quality was great."
• "Very nice experience. Great service, good food, very large portions."

Cons:

• "Apparently each table booked has a minimum spend of £250 which they have not mentioned on their booking or website!"
• "They are scammers. They take payment for bookings, cancel last minute and refuse to refund you."
• "I have never been charged for music at a restaurant."
• "The silly way the manager addressed us was not just right and we left immediately."
• "Manager who claims he owns the place, first line is I own the place so what I say is final."
• "We got a surprise £60 charge for music!"
• "Very poor service. We were rushed to finish our meals and kicked out from the restaurant because they overbooked tables."