Hollywood Bowl Wolverhampton Reviews Summary

Customer Service

Pros:

• "Bethany and Penny were so attentive when I attended last Friday 14th."
• "Had a fantastic evening! Penny and Ashley went out their way in singing happy birthday to my stepdaughter."
• "Amran I think her name is, was so helpful really made an effort and the customer service was great."
• "The staff were amazing and very friendly they went above and beyond they made us feel so welcome especially Leslie our party host she was amazing from the time we arrived until the end."
• "Staff have all been very friendly and approachable."
• "Sam was brilliant she was very attentive and always smiling."
• "The girls enjoyed the hot food and drinks over all the staff were polite and helpful We will visit again."

Cons:

• "How rude is this place."
• "Save your time and money!!!!!!! Staff were very unhelpful and no where to be seen at the best of times."
• "Staff aren’t willing to do any deals on the desk."
• "Staff need training as multiple staff gave wrong info when asked about simple things like how we order drinks etc to the lanes; where we sit once the kids finish bowling."
• "All the staff look really miserable, unapproachable and stressed."
• "Staff not so friendly or helpful, waited for staff to come and take our order whilst we were bowling, took so long we was half way through ended up going to the bar ourselves."
• "Staff were useless to say the least. Our lane broke down and we called for assistance, no one turned up."

Facilities & Cleanliness

Pros:

• "Venue was very clean."
• "The place has had a make over looks great very impressed with the way they have shielded each lane."
• "Balls wiped clean on a regular basis by staff and balls split between lanes."
• "The building was nice and clean."
• "Enjoyed 3 games, the alley was clean and access to the computers scoring screen also easy to use."
• "The place is clean and welcoming with a great atmosphere."
• "First visit here, had a great time bowling with my niece. That staff were great and lanes are organised in a way with social distancing."

Cons:

• "Coin machines just had rubbish key rings and sweets that look like they had been there for months."
• "Too many people not adhering to the requirements to wear a face mask in any areas, didn't see anyone one cleaning amusements machines."
• "Terrible none existent Covid precautions evident within the first hour or so ahead of complaint."
• "Toilets can be improved on, too many wet floor signs in there which could be trip hazards as well, not easy to walk around."
• "There was something oily like baby oil all over the floor in the toilets, ridiculously dangerous, everyone sas sliding around the place."
• "Very dirty inside and a lot of the furniture is falling apart and torn."
• "The place itself is in need of a deep clean but the bowling lanes are generally fine."

Food & Drink

Pros:

• "Good food and service was lovely."
• "Foods really good for the price, plenty of arcade games that are decent, staff are really nice, drinks are well priced, bowling alley is really good."
• "Lovely place and the burgers are to die for! Often very busy and there can be queues for things but overall it's a great place."
• "Good selection of food and drinks available and delivered to your lane."
• "After regularly using Tenpin in Dudley and finally getting sick of being ripped off by lazy, uninterested staff this place is a breath of fresh air! It's bright, reasonably priced and the staff are superb."
• "Good for bowling + arcade. Good range of drinks for a small bar."
• "Great place for bowling and arcade activities, this place does provide food and has its own diner."

Cons:

• "Food was cold and inedible."
• "The food was absolutely disgusting, wasn’t even cooked."
• "Do not eat here..... ridiculous wait for food."
• "Came after recent renovation with high expectations from what the new fancy menu suggested after waiting a pitiful 45 mins for a burger when it arrived apart from the size of it nothing to say but I won't be eating here again dry meat no sauce at all chips hard taste like frozen cheap farm foods stuff onion rings dry and burnt."
• "The cocktails taste like water with colorant in it."
• "Absolutely disgusted £7.95 per person to play one game... not allowed to pay by card and bar staff lying about drinks served absolutely disgusting."
• "A whole Primary School year 6 class visited this place last Friday and after bowling they ordered some food. Many of them complained about being served raw and uncooked food."

Pricing & Value

Pros:

• "Book online, it’s cheaper."
• "Although quite pricey for a single visit we did get a voucher for filling in an online survey. This made our return visit a much better price."
• "Would definitely recommend and can't wait to go again."

Cons:

• "Prices in the centre are extortionate."
• "Machines break down a lot, so you have to wait for someone to come and fix or get your money back."
• "VIP lanes seem to offer more space, but for what should really be on offer for every one at a standard price."
• "Drinks are on the pricey side with 1 pint of lager, half a cider and 1 coke zero costing just short of £10."
• "Bowling lanes are tightly packed with no room for families to spread out, and is also pretty expensive."
• "VERY overpriced arcade games where prize tickets are exchanged for the most basic of prizes."
• "Save your money and go elsewhere you’ll be disappointed."

Management & Staff Conduct

Pros:

• "Was welcomed by the manager on entrance who went through the Covid rules ahead of paying at the desk."
• "The only positive is how quickly the manager sorted out my refund."

Cons:

• "The Manager has got a terrible attitude I booked in to go bowling on a Saturday paid online got there and they said I've already been on the Monday which I didn't she didn't do anything about it."
• "Disgraceful act of bullying by the manager and 3 other male staff towards a man who was with his wife and children."
• "Not once did the manager apologise for her staff but the manager (Marianna) decided to let us play for a few minutes but refused to acknowledge the real problem."
• "The manager could not be asked, safe behind his counter."
• "Poorly managed and 'can't be bothered' staff."
• "Booked a kids birthday party here and paid extra for the VIP package. Absolutely appalling service."
• "Terrible standards Hollywood bowl, you should shut your doors or prepare for Covid Marshals to attend and close you down you were so poor."