Westow House Pub & Hotel Reviews Summary

Service

Pros:

• "Service is amazing, we've been greeted many times by staff and it just feels like a different kind of service."
• "The staff were very friendly and helpful."
• "Staff was nice."
• "Thank you to Dan and the team for looking after us so well."
• "The staff were quick and responsive, the manager was on the ball but lovely and kind to our 7 year old."
• "The staff are very friendly."
• "The staff were very Professional, polite, very helpful and friendly."

Cons:

• "Service is always dreadful with no table service and always feels poorly managed with untrained staff."
• "The customer service is really shocking, it took 1h 30m for all the lunch items to be served."
• "The service was slow and the bartender was doing triple duty and visibly annoyed."
• "Service can be a little slow sometimes but they are very good with customers either way!"
• "Terrible service, waiving my hand about for nearly 20 minutes to get a beer."
• "The major let down was the service."
• "Service was a little slow!"

Atmosphere

Pros:

• "Good beer, relaxed atmosphere."
• "Easter Sunday Lunch was a delight. There was a nice atmosphere."
• "Really comfortable and relaxing atmosphere indoors."
• "The atmosphere is welcoming."
• "Always a good atmosphere."
• "Great vibe, excellent beers, cool & chilled."
• "The staff were friendly and welcoming, creating a warm and inviting atmosphere."

Cons:

• "Scruffy hipster pub for the under 40’s with mismatched torn furniture and dark decor within a cavernous space."
• "Best avoided when busy as the staff just can’t handle the pressure and get very rude and defensive."
• "Really bad customer service and unhelpful staff, the food was terrible and the atmosphere left a lot to be desired."
• "Used to be a great pub with live music. Now it’s an uptight place who takes card only and doesn’t even 'give a crap' about customers."
• "Watch out though; friday and saturday night the tone is dramatically lowered."
• "The outside seating at the front is ok but again dirty and in need of updating and cleaning."
• "We waited longer than white counterparts for a table."

Food

Pros:

• "Food was nice, reasonably priced."
• "The food was amazing. My fiancé even said that their burger was the best that she has ever had."
• "The food is amazing."
• "We ate there on many an occasion and found the food to be of the highest quality and teaming with flavour."
• "The food was great, very tasty chicken, creamed leeks delicious."
• "Food is some of the best food in the area, finger food mostly but also some great main dishes."
• "The food at the pub was excellent."

Cons:

• "Sunday lunch was pretty reasonable... I would've liked a little more meat and much more veggies."
• "Overpriced will not return."
• "Uncooked halloumi cubes? Urgh!"
• "Disgusting food and atrocious service."
• "The food is pretty inedible."
• "The chips/fries are dreadfully dry."
• "The food itself was average at best & served on tiny, cheap paper plates."

Accommodation

Pros:

• "The room itself was generous enough and very nicely decorated."
• "The rooms also look nice for staying over."
• "A really pretty and cost pub on the inside."
• "The room was nice."
• "Great hotel in Crystal Palace. Beautiful rooms with all amenities available."
• "Rooms are good size and comfortable. Decor was nice too."
• "This is a nice small peaceful hotel & pub. The rooms are clean and nice."

Cons:

• "Only downside is single glazed windows mean the room was chilly, especially the tiled floor."
• "The quality of the bedding and mattress was poor. Stains on the duvet and pillow cases, did not fill me with confidence."
• "There wasn’t a dressing mirror in the room and no where to plug the hairdryer to see in the only mirror located in the bathroom."
• "The room was very warm and you couldn’t turn the heating down."
• "Room wasn't cleaned throughout my whole stay."
• "Missing essential things like a wardrobe and mirror."
• "AC was broken, it was absolutely boiling so barely slept for two nights."