Autotrade Birmingham Reviews Summary

Customer Service

Pros:

• "The staff are very friendly and helpful."
• "Professional but warm and friendly - no hard sell, complete transparency, and couldn't be more helpful."
• "Fantastic customer service- nothing was too much trouble."
• "Customer service was excellant and couldn't be happier with the motor."
• "The team are great; so helpful, friendly and trustworthy."
• "Staff very helpful very pleased with my car purchase best I have known."
• "James kindly sorted out the issue for me today."

Cons:

• "Bought a car which has developed Major faults and Garage refuse to acknowledge they sold me a 'faulty Goods'."
• "Absolutely terrible experience!"
• "Not sure what these guys are playing at but they are definitely dishonest dealers."
• "Do yourself a favour and avoid this place, nicest people on earth until you drive away."
• "Poor after sales service. Sold me a car in a dangerous condition."
• "Very poor customer service and I definitely will not be back once this issue is sorted."
• "Dodgy dealerships!!! They try to fob you off, please beware."

Price and Value

Pros:

• "Very pleased with my purchase, the car was mot'd just before I collected the car, the advisories weren't just left they were put right."
• "Outstanding service, a quality car, a cheap price."
• "You won't find a better deal on price!"
• "Cars are very well priced and well looked after."
• "I got a good deal on my new car and they have a wide selection of quality used vehicles at fair prices."
• "Got a lovely car and great deal."
• "An overall excellent service and a very pleasing price tag."

Cons:

• "if i wanted it done it will cost me an extra £240 on top of the price of the car."
• "Disappointed had car under 6 months they don’t want to know about problems even though trading standards advised me that they were liable for the repair."
• "Bought a van in January for £9000, took it back 7 months later in the hope of exchanging it for a car to be told the van was now worth just over £4000!"
• "You will own the car for up to 6 months and you will need to pay for a new clutch on your car which ends up being a hefty bill!"
• "We went to see a car we saw advertised online for £9500 when we got there, the sign in the windscreen said £9000. So we offered the price on the windscreen which the owner refused in a very rude and unpleasant way."
• "This place needs closing down because I'm a female they thought they could sell me a car with a dodgy clutch."
• "It was a e class merc. Its just giving us trouble all round, so far My dad has spent over 800 pounds since the warranty has expired... Not a good motor at all."

Reliability and Trust

Pros:

• "Delighted with our Astra Sports Tourer bought from Steve Green at Autotrade Birmingham."
• "I would definitely recommend Autotrade."
• "Definitely recommend and wouldn't go anywhere else!"
• "Would recommend to anybody after a second hand car."
• "I can do nothing but recommend this garage, I have had my last 4 vehicles from here for me and the wife, including my work van."
• "I would be happy to recommend to friends and family - Thank You Autotrade."
• "Thanks guys would certainly recommend you to anyone."

Cons:

• "Found major faults on the car. Was told only got 28 day warranty on it and this was just outside of that."
• "Wouldn't recommend unless you get an independent to inspect the car before purchase!"
• "Never recommend to anyone worst experience I had with any company."
• "Called for a car and spoke with James I told James that I'm coming to see the car that I liked and gave my name and my phone number so he will update me if there is any changes. I took a taxi and went there to be told that the car has been sold."
• "This dealership is really dodgy."
• "Do NOT buy from these guys."
• "Do not buy from these people, they will scam you with a faulty car and sell you a scam warranty."