Address: London Rd, Lowfield Heath, Crawley, RH10 9ST, United Kingdom
Phone: +441293866619
Rating: 4.0
based on 219 reviews.
Staff Service
Pros:
"Dimi, Ali and all the staff are very friendly and accommodating."
"With friendly and helpful staff to boot it's a great place for a meal or drink."
"The staff are friendly and accommodating."
"We had great service from the lovely staff members."
"The staff were all very accommodating."
"A special shout-out to Dimi for providing exceptional customer service, enhancing the overall enjoyment of the visit."
"Staff were quite attentive and friendly."
Cons:
"The service was quite degrading tbh, felt very judged and looked down on, judgement made on my looks."
"The bar is usually understaffed and you can wait a long time."
"The staff are slow, rude ignorant and not very customer friendly."
"The staff weren't particularly friendly, but nothing terrible that would prompt me to write a review. However, a week later a fine of £100 changed all of that."
"The manager took the salt and pepper and serviettes from our table while we ate our main course giving the impression we were being rushed to leave."
"Sadly, the service from some of the team leaves a lot to be desired! Grumpy, uncaring and definitely unhelpful at times."
"The waitress was rushing us."
Food Quality
Pros:
"The camembert was excellent!"
"Food was hot and tasty."
"Food was good and well priced."
"It was a reasonable price and filling."
"The best steak I've eaten in years. The whole meal was delicious, hot plates and perfect cooking."
"We also had afternoon tea which was lovely, great sandwiches, lovely homemade sausage rolls and a beautiful selection of cakes which were to die for."
"Evening meal was fantastic."
Cons:
"The roast sirloin of beef was over cooked, cut in thick slabs and chewy."
"Beer £6.20 a pint and was flat, food was luke-warm, with portion sizes small for the prices that you pay."
"The steak wasn't cut and just plonked between two bits of bread."
"This food should not be sold to humans, three cumberland sausages that were so over cooked they resembled dog chews."
"Starter I had was supposed to be an olive tapanade on bruchetta, at a price of £6.19, but what I got was halved olives, a couple of cherry tomatoes on a piece of bread, not worth the price."
"Goose fat roast potatoes with garlic and herb were dry, no sign of the menu promise."
"The food was underwhelming and certainly didn't feel special."
Value for Money
Pros:
"The prices were reasonable, offering good value for money."
"Food was really good quality and great value for money considering the portions sizes."
"Free parking during your stay is a massive win for staying so close to Gatwick airport."
"Great rates."
"Price wise very competitive."
"Decent quality, good value lunches."
"The food is really very acceptable for the price and the location."
Cons:
"When managed to get something to drink 3x sprit drinks £18?!"
"We did get overcharged as we got the £8 pie on a Wednesday night and were charged full price."
"To charge £8 for a bit of bread and old salad is embarrassing."
"Oh, and they charged us £40 each for that!!!"
"Prices are to high for the standard of food, just a standard quality like any old chain pub tbh."
"Expensive for fried and grilled pub food."
"Overpriced and overdone, very poor quality."
Ambiance and Cleanliness
Pros:
"What a lovely venue. A Tudor Manor which has been turned into a great place to be."
"A traditional looking barn and private garden really looked the business once we had added our own personal touches!"
"Nice place, Loved area, Loved Garden."
"The ambiance was warm with an open fire."
"Nice ambiance."
"The venue is bursting with quaint English charm and oozes character."
"Really nice place with a great history, it provides an interesting ambience."
Cons:
"Glasses dirty and tables sticky."
"The cake stand was in such poor condition i had to hide it under the table cloth."
"Only knocked off a star because the table we had inside was a bit wobbly and there was a bit of a buggy cobweb problem in the corner."
"The only thing letting it down was atmosphere. Not many people around and staff conversations easily heard."
"The atmosphere in the bar was dingy."
"Also the toilets resemble a pub from the 1970s with plaster and tiles falling off of the walls."
"Visited the toilets on arrival, and you can gauge a place by how clean they’re, these were filthy."
Accommodation
Pros:
"Lovely little premier inn, comfy bed everything you expect."
"Nice hotel, clean and has what you'd expect from a Premier Inn."
"Stayed here 13/2/22, lovely sleep, beds are to comfy."
"Good premier Inn. Nice and quiet as well away from main road, rooms are standard premier Inn so good for the price."
"1st time at this premier hotel and really found it easy to find. Parking great and room lovely with all you need."
"Best Airport hotel ever, Great food."
"Best Airport hotel ever, because it is so close to where you need to be at Gatwick, yet tucked away in what feels like a rural location."
Cons:
"Wouldn't even have breakfast this morning...good god no way!"
"We had a family room that was so close, ppl were actually coming out for a cool down and a cigarette practically outside our window."
"One of the most annoying things however is that I was woken up so early, about 3am I’d say, to really loud stomping sounds above my room."
"The one thing that lets this hotel down, and the reason for 4 stars not 5, is the lack of Air Conditioning... It was unbearable... Tiny little fan that was in the room was useless."
"Got a parking fine today after having a meal at the Gatwick Manor."
"Just watch out for the automated 3hr parking limit with a hefty fine if you overstay your welcome, and uneven floors in places."
"We then waited over an hour for our mains to arrive."