Kings Hill Cremations Reviews Summary

Service Quality

Pros:

• "Cannot recommend Owen and his staff enough, excellent service at such a sad time and handled with sympathy and professionalism."
• "Very personalised services and they really do care."
• "They were Very efficient and Seemed to Really Care."
• "Highly recommended."
• "Anyone who has used them will know how beautifully presented the reception area is & how caring it is prepared both to say goodbye to your pet & when collecting their ashes."
• "Thank you guys for your respect and caring approach to us and Chance."
• "I will remember their act of kindness to me and my family."

Cons:

• "I emailed them at least 4 weeks ago and have received no reply at all."
• "Had no complaints about the service I paid for but when they fetched my cat from my house, they took him in his brand new cat carrier... I emailed them at least 4 weeks ago and have received no reply at all."
• "When dropping him off, we arrived a little early, for some reason Kings Hill didn't allow us entry and we had to wait in the car for around 15 minutes with Monty's body on the back seat."
• "However with the new person the level of care and compassion is not the same."

Location and Ambiance

Pros:

• "The crematorium is in such a beautiful quiet rural location and it’s very private."
• "Lovely peaceful setting, which provided some comfort to us all."
• "It's such a peaceful and tranquil place."
• "The farm is beautiful and the whole process has helped with my grief, especially seeing the ducks."
• "The location is so beautiful and the sense of peace I felt on arrival is hard to describe."
• "Location is very beautiful and peaceful. Service in person once again extremely good."
• "Surroundings so beautiful and tranquil."

Cons:

• "Will certainly go elsewhere."

Compassion and Care

Pros:

• "At such a difficult time, I was met with so much care, compassion and understanding."
• "A very sad and hard time made easier and with the most respectful and dignified manner."
• "The lovely chap that came was so kind and compassionate."
• "They were very sympathetic towards me when I was crying on the phone to arrange them to come and collect her."
• "So caring, considerate and patient."
• "These guys are superb - respectful, professional and dignified."
• "The compassionate and respectful service we received really did make a massive difference to the whole experience."

Cons:

• "However with the new person the level of care and compassion is not the same."

Memorial Options

Pros:

• "The paw print is a beautiful keepsake."
• "We had a little paw print made and received lovely words of condolence, a beautiful tribute x."
• "They offer a wide range of lovely keepsakes for the family."
• "Lovely urns, pendants, caskets to keep your fur babies ashes."
• "His casket with engraving and paw print were beautifully presented and will provide us with something tangible to remember him by."
• "The urn and paw print were laid out on a little alter, surrounded by flowers and candles it was beautiful."
• "Ashes and keepsakes beautifully presented, many thanks from us all."

Cons:

• "Enquired online asking about cremation costs and got a very short reply with a cost and said that was if I bought the dog and had a scatter tube."