The White Horse Reviews Summary

Service

Pros:

• "Always fantastic service here from the lovely Hayley, who never fails to remember what we order!"
• "Service was brilliant; food was delicious, well portioned and reasonably priced."
• "The staff we charming the service was quick and efficient and the food was delicious and so well presented."
• "The food was wonderful, amazing service we would highly recommend this venue for any occasion."
• "Good service and very good food."
• "Service from Zoe and colleagues was friendly and efficient."
• "Staff were attentive and service was excellent."

Cons:

• "The service was poor and slow, and when the coffee arrived (40 minutes after ordering) the staff member said 'there is only me doing it'."
• "Food OK but service very slow. Staff too busy chatting amongst themselves, not attentive."
• "The staff were non-attentive from the time we arrived, to a point where I would say that they were rude."
• "The manager was a bit rude when we first came in, stating they didn't normally serve food in the bar area."
• "I don't know if they had too many bookings and not enough staff but even trying to get condiments was a battle."
• "The service, given that there were only 4 parties in of which ours was the largest, was poor."
• "Throughout the entire evening no member of staff asked if we were enjoying our food not even the Manager."

Food Quality

Pros:

• "Our omelettes were perfect and very delicious."
• "Food arrived quickly and was very tasty."
• "We all really enjoyed the food including a vegan friend."
• "The food was superb."
• "An absolute must we had an amazing meal."
• "Food was very tasty, had the chilli beef salad."
• "The food was excellent. Well cooked and presented."

Cons:

• "The pork belly not as you would imagine and was more like a soup."
• "It took an hour after ordering for the food to arrive."
• "The ultimate burger was very average. Bun very dry and beef patty not great quality."
• "Meat was tough, some of veg was under cooked."
• "The cod was such a small piece we complained."
• "Truffles cauliflower cheese had too much truffle in it so wasn’t enjoyable."
• "Main course of Rainbow Trout with radishes and kohlrabi. Sounded great. Was awful."

Ambiance & Decor

Pros:

• "We really love the fact that the alfresco dining/drinks terrace is smoke free."
• "They have now added pods in the garden which look like fun."
• "Cosy, welcoming and great value for money."
• "What a lovely pub set in a very nice village."
• "Really nicely refurbished country gastropub."
• "Venue looks stunning, recently been renovated and looks beautiful."
• "Absolutely stunning old English pub with a modern contemporary feel."

Cons:

• "Outside marquee cuts out the sun so can be a bit chilly and no heaters."
• "We expected to be able to chat in a calm, friendly atmosphere, but were subjected to a raucous and deafening clamour coming from a wedding party right by our table."
• "The menu was presented on a type written yellow paper in a dog eared encapsulation."
• "Very disappointed. 4 page menu, told pizzas were off, that was one page! No fish n chips."
• "Was just a bit cold and pretty noisy, could hear kitchen fans and doors banging until quite late and early morning."
• "The decor around the pod was very 'chrismassy' with fairylights outside and several Christmas trees scattered amongst the 4 dining pods."
• "Best take a look at the cobwebs over the window....room 5."

Value for Money

Pros:

• "Food portion, atmosphare value for money."
• "Great value at £81 for the night 👍"
• "But best of all it was not expensive."
• "The bill was good value and we definitely return."
• "Fabulous Sunday roast. Beef was tender and pink."
• "Great staff fab decor and beautiful surroundings."
• "Lovely Sunday roast menu with great veggie options & well cooked meat!"

Cons:

• "Nice but a bit expensive and a 10% service charge added to the bill which removes the pleasure of giving a tip for good service."
• "Well over priced! £14 for a burger which was tough, certainly not a gourmet burger."
• "Overall a nice place, but not worth the price."
• "Disappointed. Newly re-opened after refurbishment, and yes, the furnishings are contemporary but prices are far too high for indifferent quality."
• "I was very disappointed and I feel aggrieved that what should have been a very special occasion was marred by the poor service and lack of attention."
• "Serloin Steaks not good on two separate occasions and Burger also not good."
• "Most of the party settled for a starter of breaded mushrooms with a duo of dips but it was interesting how the cremated outside of the mushrooms contrasted with the watery tasteless inside."