Address: 24 Hill St, Richmond, TW9 1TW, United Kingdom
Phone: +442089485971
Rating: 4.2
based on 158 reviews.
Service
Pros:
"The staff were very attentive and polite, and the food came quickly."
"Always excellent service, friendly, but not overwhelming."
"The service is exceptional; polite, efficient and first class."
"The staff made us feel very welcome and nothing was too much trouble."
"Service was excellent and very friendly, especially the manager who worked just as hard if not harder than his staff."
"Brilliant fathers day lunch. Staff so attentive, efficient and friendly."
"The staff are attentive and friendly, making us feel welcome and not rushing us to make a decision when ordering."
Cons:
"Service was not good - some side dishes didn't arrive until halfway through the meal."
"Really poor service. They are polite and smiley but really hard to catch their attention."
"Service was extremely lacklustre throughout: No friendly greeting upon arrival. Staff seemed unenthusiastic."
"Poor service, I tried to get a table on Sunday evening around 8:00, despite having plenty of tables free at the front of the restaurant, we were left standing on our own at the front for several minutes."
"Long wait to be greeted and shown to table."
"Understaffed. 40 minutes later we still didn't have our starters."
"Trying to get the staff's attention took too long and once we got the bill, nobody seemed to want to take my money."
Food Quality
Pros:
"We have had always great food at Côte but our recent visit there was terribly disappointing."
"A brilliant restaurant! The food was absolutely delicious and at a great value."
"Lovely food. I had the Xmas special."
"Consistently attentive service with reliably great food at a reasonable price."
"Superb food! Steak tartare back on menu, so tasty."
"The food was excellent and portions more than adequate."
"Cote is just fabulous - everything on the menu is expertly cooked."
Cons:
"Both the bacon and sausage for both of us was a bit tough and dry."
"Maybe they were too busy, but the side plate of creamed spinach we got was inedible."
"The goats cheese starter was a total disaster. Extremely poor quality. The côte de boeuf for two was okay - ridiculously small portion-huge rip off."
"The bowl of soup arrived half empty, the croutons were soggy and it overall tasted vinegary/acidic."
"They had two attempts at mussels and on both occasions they were smelt and unchecked with a large number that were not open with the potential chance of food poisoning."
"The steak was overdone, the vegetables grey and wilted. Pathetic food."
"Very disappointed with the food on this occasion."
Ambience
Pros:
"The environment is typically French, staff is nice, prices are reasonable."
"Nice place to take your elderly aunt or your niece for lunch."
"It's a small cozy restaurant that's always busy so I'd recommend booking in advance."
"Richmond branch is small and cozy making for a great date place for dinning or brunching."
"Love the Cote in Richmond as it is like being in France without the agro of getting there!."
"Lovely food, a nice lively atmosphere."
"Very cosy French restaurant. Excellent food."
Cons:
"Be prepared: the place is really noisy as well."
"The atmosphere was dead."
"I didn't find the place as a cosy one that I would like to go back."
"Had a terrible meal. The atmosphere was dead."
"To be fair it was an extremely busy Saturday evening. So really I didn't see the place at its best."
"Place was a chaos when I visited it."
"Given we have frequented this restaurant for the last five years we left feeling quite depressed."
Management
Pros:
"The manager did all she could to make things right which was appreciated."
"It's a great example of how the right management and staff can make a brand stand out."
"The maître d' was attentive when we arrived on a cold day, without a reservation, getting us a table in a reasonably short time."
"To the rescue came Becky who must be the finest and coolest restaurant manager I have ever seen in many years of traveling around the world."
"The manager came over to us and expressed her apologies that the complete meal was not 100% as is their normal standard."
"The manager could see I was getting impatient so came over apologised and gave us our meal completely free of charge."
"Service was excellent even though it was a busy Rugby day."
Cons:
"Our bills greatly inaccurate - in Cote's favour."
"Advice to management, if you are offering a set menu, make it decent or don't offer it all."
"They don’t take cash but don’t tell you. The main portions are really small."
"A poor performance from this branch. Staff were not helpful in helping to arrange suitable seating and positioning for our young children and their pram, despite a briefing on the phone."
"Paying almost £20 for mash and gravy is insulting."
"Then you get a bill of over £150 Inc service which you never got."
"Me and my boyfriend are huge fan of French food, however we could tell the management at Côte is more interested about profits than quality."