Brickhouse Reviews Summary

Food Quality

Pros:

• "The burgers were tasty and the sides were great too."
• "Came here for lunch with family last weekend. The burger tasted great, as did the plain chips."
• "The buffalo chicken wings were excellent, crispy, sticky and just spicy enough."
• "Food and drinks were amazing! Definitely coming back as buy one get one free on cocktails is a really good deal on a Friday night."
• "The food was outstanding and the service was first rate!!"
• "Absolutely amazing place, great food, great service."
• "Really delicious food and very friendly staff. The beer was cheap and I liked the atmosphere, great music choices."

Cons:

• "I wasn't very fond of the cheesy chips (probably down to my personal tastes)."
• "Food was poor at best with slimy dead brown lettuce in the burgers and the service was almost non existent."
• "Very over priced for something that tastes horrible."
• "Burgers almost tasteless and spent just under £40 for two meals and soft drinks."
• "The food was terrible. Online ordering system too laborious for a bigger group."
• "Food was standard and common. Having replaced Mangetout I had high expectations."

Service and Staff

Pros:

• "Came in a group of 10 for a birthday, staff were friendly and the food was really good."
• "The staff are genuinely friendly and polite. and nothing is too much trouble."
• "Thoroughly enjoyed our evening here for a group social gathering. The staff were exemplary- patient and attentive throughout."
• "Staff are friendly, food was really tasty, no complaints from any of us."
• "The staff were very friendly and service was quick."
• "The staff were really lovely. We were able to eat and catch up without feeling rushed."

Cons:

• "Never had a bad meal here it's just that it ain't what it was before. Good concept of ordering on app, but when busy, some servers can forget things or hard to pin one down to ask questions about the food."
• "The service was almost non existent, despite a mandatory service charge on the bill of nearly £10!"
• "I was charged a service charge and except having the food come over no one checked how our meal was. No service at all."
• "I had to go back to the bar again and wait over ten min's. Which really wasn't necessary on both occasions."
• "Unfortunately never again. Food was terrible. Staff didn’t make us feel very welcome and female toilet cubicles upstairs were way too small."
• "The staff aren’t accommodating. Wouldn’t recommend."

Value for Money

Pros:

• "So for 8 cocktails, 2 burgers and 2 sides it was a bargain."
• "Midweek deal for burger, chips and drink was good value for money."
• "Fantastic restaurant with excellent food at a reasonable price."
• "The selection of food and drink is fantastic. The food is genuinely great and excellent value."
• "32 of us dined here for the bottomless Halloween brunch & it was amazing value!"
• "The food was very good and at a really good price."
• "super cheap and so so good! cocktails are only £5-6 each and are really good."

Cons:

• "Only brioche buns are available - a seeded bun to choose would be a big improvement for those of us who don't like their burgers sweet."
• "When paying I noticed they add a 20% service charge which really put my back up."
• "Overpriced and terrible terrible food. We’ve all been sick since eating here. Absolute nerve to charge £6 for truffle fries the portion size was laughable."
• "Way too pricey for what they serve. Dry chicken burger and the burgers were over cooked and one was burnt."
• "Burgers almost tasteless and spent just under £40 for two meals and soft drinks."
• "A big step down from Mangetout, forced to order drinks on your phone mid meal. (Staff unwilling to take orders without using their app)."

Ambiance and Decor

Pros:

• "The decor inside is reminiscent of an American diner, with neon signs and booth seating."
• "The venue was perfect for children and adults alike, with excellent facilities and great food."
• "What a way to open a new restaurant in Southend. Food service was super-speedy, friendly team and very welcoming atmosphere and decor, love the booth-dining experience."
• "Love the food and Cocktails here. Food was delivered quickly and so tasty! The Brickhouse chips are delicious you have to try them."
• "The atmosphere was really nice and not expensive! We got two burgers, chips and a beer each for under £30."

Cons:

• "The seating was quite cramped, with only booth style seating available, there's very little legroom and makes it difficult for anyone not on the end to get out."
• "The toilets were pretty disgusting, despite visiting an hour after opening, they were filthy and unkempt and stunk."
• "The sound of the blenders, when making smoothies or whatever they make was ridiculously loud from the bar. We couldn't hear anything when they were on and were quite distracting."
• "We had to keep shouting to hear my friend who was right opposite me so that kinda dwelled the mood and atmosphere a little bit for us."
• "Unfortunately never again. Food was terrible. It was also very noisy and full of children (not at all relaxing or nice)."