Freemasons Arms Hampstead Reviews Summary

Service

Pros:

• "The servers were polite and quick to clear plates or answer questions."
• "Service was amazing with Felicity Richard looking after us she was professional, caring, and on the ball."
• "Great service, very quick considering how busy it is was."
• "Rachel was brilliant… friendly and gave great advice and recommendations."
• "Lovely Sunday lunch at the Freemasons. Absolutely top service from our waiter (Hugh)."
• "Food was good. All the staff are friendly, helpful and attentive- they were outstanding."
• "Anna particularly was very attentive and efficient."

Cons:

• "The staff seemed surprised when we asked for service charge to be removed."
• "The manager is quite rude and hopeless."
• "He started shooting with disgusting and borderline racist behaviour."
• "The service was slow to start with as we had to flag people down to take our order."
• "Bar service was terrible I'm afraid, incredibly slow and staff had no idea how to manage the queue of customers."
• "The service is very bad, and they gave us the margaritas in a glass with lots of ice, no salt."
• "Unapologetic bad service. Not once were we asked how our meal was, if we needed anything, etc."

Food Quality

Pros:

• "The food was greatly improved. It was a pleasant meal and we look forward to returning."
• "Food absolutely amazing, super fresh, tasty, lovely presentation on plate, delicious, just perfect."
• "The food was really good, generous portions and well presented plates."
• "The food is simply amazing."
• "The food was delicious. The menu is varied, great for vegans, and everything we ordered was fab."
• "The food made for Mario was absolutely gorgeous, We had fish & chips that melted on the mouth and double roast beef."
• "The vegetarian Sunday roast was incredibly tasty."

Cons:

• "General manager should have a look to that menu to make some interesting changes to make the food vibrant, colorful and tasty."
• "The fish was old and off. The chocolate bomb dessert has a whole spoon of plain lotus spread inside and was literally inedible."
• "The Sunday roast (half chicken) which I had was completely dry, the Yorkshire pudding was so crispy, not enough gravy and only putting 3 sticks of vegetables is clearly ridiculous."
• "The food is basic, tasteless."
• "We ordered few starters all were tasteless and poor quality."
• "Extremely poor food."
• "The food was bland, there wasn’t even a single drop of gravy inside of the box, chicken and veggies had no flavour at all."

Ambiance and Cleanliness

Pros:

• "The atmosphere is warm and welcoming, and the staff is friendly and accommodating."
• "Clean, not crowded, no noise..."
• "A truly wonderful place, beautifully decorated."
• "The ambiance is very welcoming and charming."
• "Beautiful environment, lovely atmosphere."
• "The atmosphere was lovely."
• "Gorgeous on a sunny day."

Cons:

• "Such a beautiful place but so dirty: nobody cleaned the tables from the previous customers, used glasses were everywhere, there was litter all over the place, and no-one did anything about it."
• "So disappointed! After walking in from the cold we were seated in an atrium like room that was freezing."
• "They have completely ruined the garden."
• "Place has gone downhill garden yesterday afternoon was very dirty food plates left on outside tables far too long."
• "Also there were bin bags in the beer garden and a dirty damp cloth on our table."
• "Lovely pub BUT the toilets are disgusting!"
• "This pub is so lovely but the basement toilets are a disgrace and let the place down."

Management and Staff Attitude

Pros:

• "The management is always very professional."
• "We felt very well looked after by Mary and Darius!"
• "Anna and Tommy, who were friendly, polite and welcoming."
• "Our waiter Alex was attentive, courteous at all times and very professional."
• "Our waiter (small guy with mullet and piercing) carefully recommended us the wine that was a perfect compliment to our roast beefs."
• "The staff is amazing and the food was spot on."
• "The staff were pleasant and helpful."

Cons:

• "Wish we took our Christmas function elsewhere and actually had a good time. Do not recommend!"
• "The manager came to our table and clapped his hands whilst informing us the next customers for our table had arrived! This was beyond rude!"
• "Unfortunately, staff are too cool for school, not particularly welcoming."
• "The person who met us was terribly rude and told us they were not taking reservations and that there were no tables available."
• "Unfortunately each time the attitude of the staff has been bad, treating us like an inconvenience."
• "The staff over the phone was extremely rude and sounded like they didn’t want to be there and answering calls at all."
• "The staff were different people so can only assume the poor attitude filters down from management."