White Swan Reviews Summary

Ambiance

Pros:

• "The pub had a warm and inviting ambiance, with beautiful decor and comfortable seating that made us feel at home."
• "A quaint little village pub perfectly placed in Richmond between the Green ans the River."
• "A lovely pub tucked away from the crowded pubs near the center of Richmond."
• "A great place to unwind after work in the Summer and cosy in the winter."
• "This is a hidden gem in Richmond with a nice local crowd."
• "It's a beautiful old pub right by the river."
• "A cozy gem in a beautiful Richmond neighborhood."

Cons:

• "The only downside is that the conservatory at the back where we were seated definitely feels like a step-down compared to rest of the place."
• "It’s always frustrating to see tables reserved, especially outside."
• "Be aware that weekends get heavily booked up, even the tables by the bar."
• "There was also absolutely no indication that Covid-19 was thought about either."
• "Awful experience, cold bar area, no seating areas unless you're eating."
• "Then you have to face two moody waitresses at the back with no common sense."
• "Sadly the staff weren’t too friendly and seemed to lack morale."

Service

Pros:

• "Friendly staff, good selection of wines and spirits."
• "Very helpful staff especially support disabled patrons."
• "The staff were also very friendly and and the service was great."
• "Friendly and well trained staff."
• "Staff were lovely, food fantastic, service excellent."
• "The staff were friendly, attentive, and knowledgeable."
• "Staff friendly and dogs welcome."

Cons:

• "Service was initially pretty good but my only gripe is that we were left for about 25 minutes after asking for the bill."
• "Their response was 'oh it should still taste ok' and that they were too busy to do anything."
• "Service drops a bit on these days sadly."
• "Service was not OK at the moment we visited."
• "Rude manager and waitress refused to allow us to order a main before 9pm on Sat night."
• "We were asked to leave our table as we finished our meal despite other free tables around us, hence low score."
• "I think there were too many customers and few waiters."

Food Quality

Pros:

• "The food is really good, and drink selection is to."
• "Lovely food and service and great selection of drinks available."
• "The food is what I’d describe as very enjoyable pub type, more emphasis on flavour rather than presentation."
• "Roast beef was great and really couldn’t fault the meal."
• "The food was exceptionally good (leaps and bounds above normal pub grub)."
• "Food was delicious."
• "Every dish freshly cooked to perfection and very delicious."

Cons:

• "Horrible experience- breakfast- scrambled eggs overcooked in the microwave, burnt sausage, dry toast with no butter - whole experience awful."
• "The Yorkshires being a little soggy."
• "The pork belly was grey, the Yorkshire pudding burnt, the roast potatoes had no salt or flavouring."
• "This is the worst & I am fairly certain, the most expensive (£17.50) Roast Dinner I have ever had!"
• "The food was ok, I suggest to order the pork."
• "The food was very disappointing overall."
• "The hummus was really dry and not nice."

Value for Money

Pros:

• "Affordable upon your budget...lol"
• "Very reasonably priced for this type of establishment in this location."
• "Both times the food and wine were on point and reasonably priced."
• "Food (roast and their equivalent to fish and chips) was fairly priced for crazy London prices."

Cons:

• "Nice inside but overpriced."
• "Not bad food but bill shock. Three people with only one drinking alcohol and only two of us with a starter averaged £42 per head."
• "We found it over-priced for our taste (£17.50 for a Sunday roast?) but the food quality overall was good albeit that my Welsh lamb was a little stringy."
• "Food overpriced for quality, bland and disappointing."
• "Avoid being utterly ripped off at £17:50."
• "Some of the food, unfortunately, was not up to the mark."