Royal Saracens Head Reviews Summary

Service

Pros:

• "The service is usually very good."
• "The service we received was first class and nothing was too much trouble."
• "Our server Issy was able to assist with allergies as I have anaphylaxis to certain things."
• "There is always such a great atmosphere and the staff are so great."
• "The booking process was great and really easy with Carolyn being so accommodating."
• "Celebrating a recent birthday, we were so impressed with Jack and Flo on their attention to us and the amazing help we received on making our lunch choices."
• "Recently a new manager, AJ was appointed and the vibe here has noticeably improved."

Cons:

• "The service was very very slow."
• "The table service was super slow and it was hard to flag a waitress down."
• "Waitress had no recollection of us being offered a complimentary dessert so we had to pay for that anyway."
• "The service was appalling."
• "Service incredibly slow and unfriendly."
• "Really bad service. Booked in advance to have diner with my wife and kids. Once we arrived we were sat at our table and had to wait 20 minutes to get someone to get our drinks order."
• "Service was shockingly bad."

Food Quality

Pros:

• "Food was delicious."
• "Food was cooked to perfection and the cold one hit the spot."
• "The lamb platter was cooked to perfection."
• "Had salmon and sea bass - beautifully cooked."
• "Both times enjoyed 3 amazing courses."
• "The Scallops and Pork Belly small plate was a pure taste delight and the finest I have ever tasted."
• "The food was excellent, I had the chicken, bacon and avocado salad again, and it was the best as always!"

Cons:

• "For desert I had the chocolate orange bomb. I did not like this very much at all."
• "Unfortunately, the food wasn't great. Roast potatoes weren't really crisp at all, chicken was ok, parsnips were hard as nails."
• "The main course was served hot, but my 'home made' crab and prawn fishcakes tasted mainly of potato."
• "The service was extremely slow and the food mediocre."
• "Compared to other pubs and restaurants in the vicinity, the food quality was at best average, while the food and drinks were overpriced for the tiny portion sizes served."
• "The salad provided smelt awful and not eaten, the chicken was just small bits over cooked pieces."
• "The Sunday roast chicken was cooked well but the roast potatoes were shocking."

Atmosphere

Pros:

• "There was more of a night club atmosphere as the night went on."
• "Lovely atmosphere very nice place to sit and have a meal with the family."
• "The venue itself is a charming place with character."
• "Love the interior and design and the ambiance."
• "The atmosphere is relaxed with nice lighting."
• "Fantastic atmosphere, excellent service and delicious food."
• "Place has an up-market atmosphere which is not too loud."

Cons:

• "The lighting was so poor that we found it impossible to read the small print on the menu without using a torch."
• "The atmosphere was far too loud with the overbearing sound of the sort of club area at the bar."
• "There was no atmosphere whatsoever as the next diners arrived 45 mins later so we were basically echoing our voices."
• "Very noisy with a big surprise that dogs were allowed in the eating restaurant areas and occupied customer seating."
• "The bar area looks a nice comfy area, with open fire for a drink."
• "We were put in the upper part of the restaurant which was cold."
• "Noisy staff loitering by restaurant check in desk."

Management

Pros:

• "The manager although very pleasant clearly had his hands tied in the day."
• "Patrick and his team providing amazing personalized service where we wanted for nothing."
• "The manager made a point of introducing himself to us and asking how our meal was."
• "The manager Dan was very welcoming and made sure we had a great time."
• "Service was brilliant, manager AJ is a welcoming and charming host."
• "The manager Daniel went above and way beyond to help me create a birthday party in the Garden."
• "All the guests were hugely impressed with the standard of service."

Cons:

• "It was clear that this was a problem across the board as tables around us had called upon managers to make numerous complaints."
• "Manager on duty appeared uninterested and no empathy considering we had just come from our mum/nans funeral."
• "I am honestly shocked by the service we received from your manager, Lina, today."
• "Your restaurant manager has terrible business sense!"
• "Devastated - our evening was ruined by the inflexibility of the system and manager."
• "Time for new management in this nice old pub. Avoid while current management are in place."
• "There is a new manager and he does not like kids which is a shame as it was always a nice place to take our kids for Sunday lunch."