Al Masar Lebanese Restaurant Reviews Summary

Food Quality

Pros:

• "The shawarma was perfectly marinated, the bread was freshly made, and the salads and appetizers were outstanding."
• "The chicken was very tender and the rice was flavoured with a touch of cinnamon."
• "The food was amazing so tasty and big portion sizes."
• "The meat was incredibly tender, perfectly seasoned, with just the right amount of spice, and bursting with flavor."
• "I had a mixed shawarma chicken and lamb wrap with fattoush and it tasted great."
• "THE FOOD WAS AMAZING my boyfriend and i was just enjoying the food like we never enjoyed before."
• "The food was excellent and full of flavour, the portions were very good too."

Cons:

• "Food was flavourless."
• "The dishes that arrived on time did not resemble anything I had seen or tasted in Lebanon before."
• "Burnt food, poor service, had to ask permission to get some more bread."
• "The chicken was hard and not fresh."
• "The food was burnt, portion size was very little, and the so-called salad they served with it was just onions cut up with one slim slice of tomato."
• "The food that we ordered lacked flavour and the meat items felt tad bit over cooked and was dry."
• "Food is tasteless, try the roast chicken, its probably 3 days old."

Service

Pros:

• "Great service, superb value and pizza done proper - best I've had in ages."
• "Yes like others we found Gabriella a fantastic waitress."
• "Waiter Ibrahim organized separate bill for us all! Very good experience."
• "Friendly staff who were helpful in providing details of food and even made suggestions."
• "The staff were friendly, respectful and helpful."
• "They have some of the most attentive and well mannered waiters/waitresses for service."
• "Staff attentive and ready to make your stay very pleasant."

Cons:

• "Once we had paid up and ready to leave the waiter wasn't interested anymore."
• "The staff charged me £5 extra on the bill because I happen to carry my own bottle of water with myself."
• "Very bad customer service, food was cold."
• "The waiters were not at all attentive even though we were the only customers in the entire restaurant."
• "Service from staff appalling."
• "Really slow on service waitress is really rude."
• "The service was really poor, we had to wait and finally to go and ask for someone to serve us."

Pricing

Pros:

• "If you are looking for great food you can rely on at good prices for the London area, this is your place."
• "Service was great and price even better."
• "The menu had something for everyone with a good mix of Lebanese food. It was also very reasonably priced."
• "At first glance looks pricey but the portions are huge so it's good value-for-money."
• "Very clean, very tasty, great service and at a very reasonable price."
• "The food is delicious and very affordable. Lovely staff thanks to Karina and her team for a wonderful lunch."
• "Brilliant place! I love their food so much and such good value."

Cons:

• "They charge 12.5% extra on bills which comes as a surprise."
• "It was extremely overpriced."
• "Never again too overpriced with an extremely compromised quality."
• "Expensive prices compared with the portions."
• "It was overall a bit expensive but that is to be expected owing to being located in the Royal Docks Excel Marina."
• "Prices are more than central London good restaurants."
• "Prices were way too high and portions were incredibly tiny."