Ruby Blue Reviews Summary

Staff and Service

Pros:

• "Security outside were so helpful with access when there were issues accessing ID on my phone."
• "Very attentive servers who really care about their customers."
• "Very friendly, helpful and professional staff, who tailor to your needs perfectly."
• "Diana Mihaylova was extremely helpful and managed to accommodate all of our guests."
• "Staff are really friendly and great view from their balcony!!"
• "The bar tender were super attentive specially the Italian guy, supper friendly."
• "The staff were really professional and friendly, nothing was too much for them and they really made our night feel special."

Cons:

• "Rude bouncers, no need to talk to your customers in such a disrespectful manner."
• "Terrible!! Really slow service - we waited nearly 2 hours for pre booked food."
• "Staff very unhelpful and desinterested."
• "Horrible service. Bouncers will lie about getting onto the balcony and swear at you."
• "Rude staff clearly overworked by overbooked venue."
• "Very rude and racist staff. Just avoid."
• "So unprofessional and plain rude- never going to this place again!"

Atmosphere and Venue

Pros:

• "Sometimes the balcony at the first floor is open and you can get a cool view at the Leicester-Square."
• "Different genres of music on different floors and a balcony with heaters at the top :)"
• "The music was great the vibe on the dancefloor was fab everyone was dancing their hearts out till the end of the night."
• "So much space in the heart of London!"
• "Also great view over Leicester Square from the balcony!"
• "Great place, lots of energy and very international."
• "Excellent bar and atmosphere."

Cons:

• "The venue is too small for the amount of people they cram in."
• "The DJ was terrible and the atmosphere was so creepy to be honest."
• "The place looks glam on the outside but dark, dated and filthy inside."
• "For safety reasons, I recommend all women to stay far away from this place."
• "Not great for a younger crowd not is the music that great, kept playing the same track over and over again."
• "The place stank of vomit and cigarettes."
• "The place was filthy (at 10pm) and the music was too mellow."

Food and Drinks

Pros:

• "Happy hour is GREAT! Half price cocktails!"
• "The cocktails are always well done and delicious."
• "Great value with tastecard and 50% off drinks on weekdays before 8pm."
• "Prosecco was gorgeous and plentiful."
• "Cocktails were very nice and the best part is the balcony where you have a view of the whole Square."
• "Had BBQ chicken melt and it was good BBQ flavor and sauce but flavors not buried in sauce."
• "BBQ melt had just the right combination of sauce to meat."

Cons:

• "The jugs of cocktails were a joke, the amount of alcohol in each one was so weak it could not be tasted."
• "The drinks are extremely overpriced and they had hardly any spirits available."
• "Drinks were low quality, however, very overpriced."
• "Beer was room temperature, for a whopping 14.5£."
• "Overpriced drinks (even for london)."
• "The chilled vibe was ruined by the fact that when we got near the end of our drinks we noticed residue which is either dirty glasses, dirty pipes or a dirty dishwasher."
• "If you like paying well over the odds for a limited selection of mediocre drinks while listening to remixed (sped up) versions of average chart songs, this place will be right up your alley."

Management and Policies

Pros:

• "We also had some trouble with men not leaving us alone in the bar, I told the staff this and they immediately kicked them out no questions asked!"
• "They asked us for ID (we are 40 and 41) and scanned my drivers license into some kind of electronic database."
• "I highly recommend Ruby Blue for their impeccable detail to customer service and outstanding friendliness."

Cons:

• "They oversold tickets to a new years eve celebration."
• "New Years Eve shambles of a service, waited over half an hour for food."
• "This is discrimination/racism. Awful, will never be back! Be careful if you are not from that background..."
• "Solo customers not allowed entry due to risk of trouble… I was refused entry purely on the basis that I was on my own."
• "They are strict on moving people along to protect the fire exists as well which does make sense."
• "Racist door staff, they called my Irish friends ‘paddy’s’ thinking that would be funny & refused me entry."
• "Terrible service! Had booked a 2 course meal as part of a theatre package- turned up and they did not have our booking and they were fully booked."