Lost Society Reviews Summary

Staff and Service

Pros:

• "All of the staff that we interacted with on the night were also extremely welcoming and helpful."
• "Popped in for a quick Sunday Roast and was welcomed by Ollie who was very accommodating."
• "Staff were so friendly and accommodating - could not ask for more from them!"
• "The staff were amazing, warm and friendly and couldn't do enough to welcome my party of guests."
• "The management is very approachable and fair, it's a lovely place to work, with a great atmosphere."
• "The staff was very accommodating and helpful."
• "The staff are super welcoming and friendly without being fake or overbearing."

Cons:

• "The staff were really rude. I tried to request a song but the DJ ignored me."
• "Unfortunately service was a little under par."
• "The behaviour of the staff and in particular of the security is absolutely shameful and useless."
• "Shocking customer service from the old putney general manager, given the booking had been made so far in advance."
• "The waitress was rude, we had to wait 15mins for our table and then had been sat for 40minutes and no one had even tried to take our order."
• "Never been spoken to by a waiter so rudely before in my life."
• "Rude staff."

Food Quality

Pros:

• "Food was fantastic! Has a roast on a Sunday and was delish and fresh despite it being very busy!"
• "The house cocktails were immaculate and they were willing to go off menu for us."
• "The most amazing Sunday roast I have had."
• "The cocktails are impressively imaginative."
• "Food was succulent and delicious."
• "When the food came, it was delicious- had the fish and chicken roast."
• "The real triumph though was the marinaded Halibut. Succulent white fish, flaking off and infused with the orange and pepper."

Cons:

• "Others mentioned how their food was either burnt or made incorrectly so it really is a hit or miss."
• "The large number of speakers in a relatively small space makes it impossible to have conversations and gives more of a club vibe."
• "Terrible experience here waiting half an hour to be served and then told they’ve ran out of roasts."
• "The pizzas were really disappointing for the price and half was left on our plates. Not impressed."
• "The roast was incredibly dry."
• "Food is a little overpriced and disappointing; salad drowning in dressing, beautifully presented but otherwise so-so burger, tasteless fries rather than chips."
• "Food was nice however we ordered the burger without the bun due to a gluten allergy it came with a bun and when sent back they simply had removed the bun from the burger."

Ambience and Decor

Pros:

• "The decor... OUTSTANDING. It has a strong House of Hackney vibe. Lots of art deco pieces and instagramy backdrops."
• "The lounge bar space has really nice decor and was ideal for a private dinner/party."
• "Great ambience, loved the decor."
• "Everyone absolutely loved the decor, food and private bar (excellent cocktails!)."
• "The venue is gorgeous inside and out."
• "This bar has a beautiful interior - lots of vintage items and a really cool portrait of the queen (!?)."
• "The decor and atmosphere was fantastic."

Cons:

• "What looks like a fancy place is a hollow atmosphere. A Cliche Instagram deco."
• "Disappointing, expected more especially since the decor is so nice. Overpriced for the standard of food we got."
• "The interior does look nice."
• "They felt the need to have a DJ so you had absolutely no chance of hearing anyone speak."
• "Not enough space to walk from A to B, let alone dance!"
• "The venue is quite nice but it’s not kept very clean and the toilets are dirty."
• "The decor is fabulous to say the least."

Management and Booking

Pros:

• "Management Consultancy was my business and whoever owns and runs this bar/restaurant understands management and customer service."
• "Management totally made up for it! Through luck, my party got a table but then management made sure that we were looked after well; provided free drinks and a gift to say sorry."
• "Great customer service running up to the event and equally during the event."
• "Ben, the security manager, reassured me once again that he was going to look into it. Thank you Ben and team for your time, help and support."
• "Everything about Lost Society is so good. I was there for a Sofar Sounds gig and Lost Society hosted it so well."
• "The staff at Lost Society Battersea... went above and beyond to accommodate all our needs."
• "Had the most incredible experience and service last night at The Lost Society."

Cons:

• "Shocking customer service from the old putney general manager, given the booking had been made so far in advance."
• "They mess you around when booking out areas for parties!"
• "Only negative was the £10 at the door after 1800 would have got there earlier if I'd known."
• "When we arrived they said they didn't have a table for us even though the reservation had been made a week before."
• "What i couldn't understand is why the owner felt the need to sit next to customers and berate his staff on the phone."
• "Management do not care about customer service at all."
• "With no notice and no contact I had found out the branch had closed."