Turner & George Reviews Summary

Quality of Produce

Pros:

• "But the star was the old dairy cow rib-eye which was grilled caveman-style and was one of the best steaks we have ever eaten."
• "The quality of the beef rib roast was superb."
• "The meat quality turned out to be amazing and exactly what I expected - full of flavor, marbled fat but not overly oily."
• "The quality of the meat is exceptional and they have a great variety."
• "The best quality meat in London. The T Bone steak is perfectly aged, well looked after and absolutely delicious."
• "Turner & George has delivered the highest quality of meat we have found in the UK."
• "Really good meat, rare breeds in abundance."

Cons:

• "The brisket point and the bavoette steaks I ordered were tough meat despite being cooked to the right point."
• "The brisket was unfortunately overly trimmed on delivery with the entire fat cap removed."
• "We had big bits of grizzle in both sausages and beef mince."
• "Poor experience - we bought sweetbreads from them... very poor quality sweetbreads, small pieces, poor color, stinky smell, lots of nerves."
• "Out of the two large on-bone sirloins, one was two days (at most) from going bad and the other matching steak had already turned completely grey on the surface."
• "Sold us rotten guinea fowl, twice."
• "Ordered a brisket, ground beef. The ice bags had melted completely by the time it delivered. Didn't find the quality good."

Customer Service

Pros:

• "When DPD failed, Danny delivered. They organised for a courier to have the meat sent to me the same day."
• "They went above and beyond in the way they handled the problem - really great customer service, thanks T&G!"
• "The customer service is superb."
• "Charlotte from Turner and George has provided me with amazing customer service."
• "We had an issue with our last order and in the end this was resolved by Danny, so we're happy customers."
• "Not only is their produce fantastic, but they also offer great customer service."
• "The guys behind the counter are always kind, knowledgeable and professional."

Cons:

• "Unfortunately they ignore the covid guidelines, and I stop going there."
• "Just called to ask for a refund and the person that answered said they can’t do anything about it and can’t refund."
• "Have been a regular customer for nearly 10 years. Quality continues to be good, but the service has gone down hill recently with inexperienced and unfriendly staff."
• "I live in Kent so my next move is to travel into London to discuss face to face as you cannot phone and emails are ignored. DO NOT USE THIS COMPNAY FOR MEAT DELIVERIES!!!!"
• "T&G have completely ignored her complaint-email."
• "Customer service so bad I now take my money to other emerging business but still use T&G but much less so."
• "Very poor customer service."

Delivery Service

Pros:

• "Delivery was prompt."
• "The meat was delicious and the delivery prompt."
• "Meat comes well packed and with ice packs that last a while."
• "Delivery is reasonable too."
• "Quantity and quality excellent, the way T&G box and keep it cold is fantastic and delivered by 9am in the day I asked for it - what more could any meat lover want?"
• "Delivery service is faultless too."
• "Both times thing have turned up when said nicely cold."

Cons:

• "Any ice packs that had been put into the box with the delivery had melted and the temperature of the meat on delivery was bordering on concerning."
• "I have ordered some meats in advance to be delivered on time. Still haven’t received the delivery and heard no news about my order."
• "I ordered a large delivery... I waited all day Saturday and nothing turned up."
• "Just watch the DPD delivery, they leave boxes on the porch without ringing or lie about you being not home."
• "Meant to arrive on the 27th of May and came the next day."
• "Dreadful experience. Ordered days in advance online for a Saturday delivery, and nothing arrived by midday."
• "Ordered a box full of meat where the ice packs were melted and room temp on arrival. Meat was barely cold."