Poncho Khana Restaurant and Catering | Indian Restaurant in Birmingham Reviews Summary

Food Quality

Pros:

• "The first three dishes was amazing with extra green chilles."
• "The food is brilliant here. Absolutely brilliant."
• "Best for bangladeshi traditional food. Loved all the bhorta's."
• "100% lovely fresh quality over quantity."
• "The food was just outstanding exactly like a traditional Bangladeshi restaurant."
• "The food is absolutely delicious all the time. The biryani and lamb curry is a must try."
• "Their food is so good and tasty,felt like we were in Bangladesh whenever we saw the items of bhaji and Bortha."

Cons:

• "The tandoori chicken ordered for my daughter, this was old and reheated, it was in no way fresh."
• "Two out of the three times I've eaten from here I've had a dodgy stomach!"
• "all the curry tasted sweet and bucket loads of oil and aloo bazi was raw."
• "The prawns fell a little flat in comparison."
• "Lamb - full of just bones and grissle."
• "every things microwave heated what ever we asked they said finish."
• "Kachhi Biriyani is Not That much good. Avoid it."

Service

Pros:

• "If anything isn't to liking staff are quick to rectify it, which is reassuring."
• "Very welcoming service."
• "The hospitality and service is next to none."
• "Amazing restaurant, excellent customer service as well."
• "The service is first class."
• "Very friendly staff, who made it extra special for us with their complementaries and behaviour."
• "The service deserves 5 ⭐: The staff are so warm and welcoming."

Cons:

• "the service was a little chaotic."
• "Service was very very slow had to ask to take our order guy with the hat seemed rude."
• "We asked so many times when the order will be completed and they kept saying it's almost done for 40mins!"
• "Service was very very slow had to ask to take our order guy with the hat seemed rude and was waiting 1hr just for 2 mains and 2 sides."
• "It took OVER AN HOUR and still had nothing on our table."
• "They were obviously not prepared for this sudden rush and it reflected on some of their staff being very rude and aggressive towards customers."
• "Extremely rude waiters."

Value

Pros:

• "Really good prices for portions."
• "Prices are very reasonable and atmosphere is great."
• "If you're looking for a restaurant that excels in both taste and affordability, this is the place to be."
• "The portions were generous and the prices fair."
• "The price was very reasonable, the service was fantastic."
• "The food is definitely up there as one of the better places to go for family dining and doesn't hurt the wallet."
• "Price is very reasonable."

Cons:

• "so far way 2 hours drive."
• "My only negative is I wish they’d advertised this as a Bangladeshi restaurant as oppose to an Indian restaurant."
• "Shame they don't accept card payments. This would help them bring in more customers."
• "Also make a bigger sign that you only accept cash because lots of customers waited over 30 minutes to pay to then be told you don't take card payments."
• "Highly disappointed with the iftar meal... Most of items was not fresh as it left over from previous iftar."
• "Charges were really high and food quality was not so good."
• "Overpriced for the more specialist dishes."