Specialist Cars Nissan Reviews Summary

Customer Service

Pros:

• "He was extremely helpful and knowledgeable and also very respectful, and not at all pushy - a very open and honest attitude, which we appreciated."
• "Fantastic service from the staff at Nissan Aberdeen, we dealt with Patryk who kept us up to date throughout the whole process."
• "Great experience from Motorchoice Aberdeen, they quickly found my perfect car and were there every step of the way to answer any questions."
• "Went to Specialist Cars for a motability vehicle, salesman James McNaught was very helpful and pleasant, nothing was too much trouble."
• "Thank you Alan Bell so much! You went the extra mile always and I am so grateful to you for your time, commitment and patience in talking me through every step of the way."
• "Staff are friendly, attentive and professional."
• "Handover was handled professionally - not rushed at all and a real sense of occasion when the big reveal of the car happened."

Cons:

• "Would definitely not recommend a purchase from this business going by the shockingly poor service after agreements are signed."
• "Company is a joke and a severe lack of customer service and respect towards customers. Would highly recommend avoiding."
• "Poor customer service and communication."
• "Customer service after you have purchased a car from them is pretty much ZERO!!"
• "Good service at point of sale but zero interest in after sales issues, impossible to speak with the manager or call the branch."
• "Truly awful customer service. Forgot MOT, did it on collection day and the car failed."
• "Horrendous aftercare service."

Vehicle Condition

Pros:

• "Recently purchased a BMW 430D coupe today, and I can honestly say what an amazing car it was in outstanding condition."
• "The car was as described and presented in showroom condition."
• "Car was in great condition when it arrived, couldn't ask for more."
• "Viewing of the car done by video. Very minor imperfections (small scuffs on the bumper) highlighted on the video, and fixed to a high standard before handover."
• "The vehicle was fully prepped and valeted on delivery."

Cons:

• "It was left covered with excess polish and scratches all over which were never mentioned at all."
• "I found a used face mask in one of the door pockets, and the exterior seemed to have been rinsed rather than actually cleaned."
• "Upon further inspection a lot of the work that was said to be done hadn’t been done properly so this resulted in returning the car."
• "The car was delivered having being driven 100miles+ on a flat tyre."
• "Repairs to be carried out pre delivery were not."

Communication

Pros:

• "It was so refreshing to see someone as enthusiastic in the GTR brand following as I am."
• "Delighted again with the team at motorchoice Aberdeen."
• "Very good experience with the company my query about the vehicle was answered very quickly and vehicle was described well and shown to me via personal video which was a nice touch."
• "Emails and Telephone calls were answered promptly and the sale was very smooth."
• "Nice to get good service and a courtesy follow-up call from Josh."

Cons:

• "I mean I'm potentially spending tens of thousands of pounds with them but you just get the feeling you're just a bit of an annoyance when it comes to their high end sports cars."
• "We are now 9 weeks further down the line and have had to chase the garage every week while Diogo dodges calls and emails."
• "A few weeks ago we received a voicemail from the original sales executive with no details."
• "The overwhelming feeling we got during this whole experience was that the sales team could not have cared less about our business."
• "They don’t answer calls and fobbed off from other staff members, chat service is pointless and you’ve no chance of a call back no matter how many requests are made."

Value for Money

Pros:

• "First time buying from this dealership and I would recommend anyone looking for a new or secondhand car to come here."
• "Great garage to deal with! Got a fantastic deal on our new car, kept informed throughout the process by the excellent salesman Diogo."
• "I would like to thank motorchoice aberdeen for a very good deal on my partners car and exceptional shopping experience."
• "The salesman Brian was very helpful, and made sure I left with the best deal possible."

Cons:

• "They charged a standing charge of £108."
• "I was ask to pay £180+vat for their technicians time to tell me that they could not reset the stereo."
• "We had to spend an extra £ 200 out of our own pocket."
• "The final price was almost £800 more than advertised due to extras that were added on without telling me."