Shepherds Rest - Pub & Grill Reviews Summary

Staff Service

Pros:

• "We came in on Saturday evening unplanned. From the minute we walked in we were warmly welcomed and well looked after by the friendly and professional staff."
• "The staff are always really nice and friendly."
• "Staff were lovely even with our awkward orders."
• "I've found the staff helpful, polite, friendly and they put up with me winding them up :)."
• "All the table staff make you feel like a special and valued customer and for that they sure deserve a top pocket note tip!!!"
• "We were attended to by the most hospitable barmaid 'Lisa' who made us feel extremely welcome and comfortable."
• "The staff were very friendly and accommodating and the food arrived very quickly."

Cons:

• "Our drink service was interrupted due to a rude family behind us demanding a waiter to bring them a high chair."
• "Almost certainly down to staff levels or possibly training issues."
• "We then waited & waited until 25 minutes later our drinks finally arrived."
• "We were left for a good 20 mins before drinks were offered."
• "No one asked if our food was ok only time we saw a member of staff was to take our plates away."
• "We were then totally ignored."
• "Got the order wrong twice."

Food Quality

Pros:

• "Evening meal was delicious I had Salmon and chocolate brownies for dessert both were good portions, salmon was cooked perfectly on a bed of new potatoes, courgette and butternut squash."
• "The Haddock was also a good portion with plenty of tender, moist fish with a light crunch batter."
• "Good pub food at a decent price. Food came out quickly."
• "Absolutely fantastic! Me and my family came in on the 16/6/21. I had a mix grill and the other two family members had a steak pie and grilled Samoan. It was fabulous!"
• "The food was great, served on time and nice and hot and keep D's love bed their meals as well."
• "The food is well priced and a hearty size as well as mind boggling delicious."
• "The food was spectacular, if you go on a Sunday I would recommend getting the Sunday roast."

Cons:

• "When the food eventually came after an hour of being there, it was okay at the most."
• "Feel that the food is very average for the style and type of food on offer in the evenings like other comments made it is very average."
• "Just don't expect too much and you'll be ok."
• "The gin cocktail we ordered should not had come with so much ice."
• "Lovely setting but meals a disappointment haggis lovely but spoilt by the neeps which consisted of cubed potatoes mixed with cubed turnip ratio of 3:1 - never seen off white beeps before."
• "The biggest let down was the chips. Cold and old."
• "Their homemade soups are tasteless, but edible."

Ambiance and Setting

Pros:

• "We chose to sit outside in the very clean and well kept outdoor area."
• "Nice atmosphere inside and the new beer garden looks great."
• "Its a lovely place, decor is brill and the seating area outside is 😍."
• "The Shepherds Rest, is set in a relaxing warm traditional country setting."
• "It's modern but looks like a traditional old fashioned pub. :)"
• "Shepherd's Rest has a classic pub ambience, which made the meal and experience that much more enjoyable."
• "This is a very nice bar/restaurant, plenty of tables available and the food is great too, nice and fresh."

Cons:

• "This place has went seriously downhill."
• "Generic country style pub."
• "Should be better."
• "It's your typical 'plastic pub' with low skilled cooks and non-motivated management."
• "Built to look rustic, but looks like any other generic country pub."
• "There is nothing special about this pub, and it's half pub half restaurant, and unmemorable on both counts."
• "Although there was a lot of people in the restaurant, the table we received was in quite a cold area."

Service Efficiency

Pros:

• "Good pub food at a decent price. Food came out quickly."
• "The staff were very friendly and accommodating and the food arrived very quickly."
• "Food arrived swiftly and without any hiccups."
• "Service attentive and prompt."
• "Excellent meal and service both for dinner and breakfast."
• "Superb service and attention from Joanna helped make the meal a lovely, relaxing experience for two weary travellers."
• "All the staff were friendly. Our server was Joanna. She was a hoot."

Cons:

• "had to wait 40 mins before food waitress appeared, over an hour before food was ordered then another 30 mins before served."
• "90 mins for 2 drinks & 2 courses is far too long."
• "We were given a discount but left totally disgusted & will definitely not return or recommend to anyone."
• "Waited for 45 minutes for main course when 2 other people that had come in BEHIND us were served theirs."
• "Everything else seemed chaotic despite what seemed like a surplus of staff floating around."
• "We were all very disappointed with the service we received and will not be returning next year."
• "We have been sitting for 30 minutes to date and have been totally ignored."