Star Inn Reviews Summary

Cleanliness

Pros:

• "Everywhere including toilets and baby changing was clean."
• "The pub itself had a warm atmosphere with clean and cosy surroundings and the music playing had something for everyone."
• "Clean restaurant."
• "Clean with real fires."

Cons:

• "A roast Turkey dinner which left a fowl taste like it had been cooked in old chip fat."

Service

Pros:

• "Drinks were delivered quickly and our food order taken."
• "Not long to wait."
• "Thank you yo chef Georgei and all the staff for your kindness."
• "Hayley... was so kind and helpful."
• "Craig was fantastic behind the bar. Working so hard, with a smile and always had drinks made quickly."
• "From ordering to arriving was 25 mins, perfectly acceptable."
• "The staff were brilliant, very attentive and they gave us a free bottle of wine."

Cons:

• "The staff were incredibly rude."
• "It took the staff 20 min to ask what we would like to drink after giving us the menu."
• "It took over 45 minutes to serve us two burgers, kids sausage and chips and fish and chips!"
• "We waited an hour for our starters and another 45 minutes for our main courses......not good enough really!"
• "The service was incredibly slow and held up our journey home."
• "The service has been very slow on every occasion, almost feels like you've been forgotten."
• "Horrendous service, most people were waiting at least 1.5hours for the food orders."

Food Quality

Pros:

• "The food was semi-decent."
• "Our meals were good."
• "The food far better than I've come to expect from pubs having had a number of dishes over the months ranging from burger to fish & Chips, Hunters Chicken to Fillet Steak."
• "The steak was great, better than anything I've had in NZ."
• "I had one of their specials of the day... Wild mixed grill with boar sausage, venison steak and duck. Not great for my waist line, but oh so tasty."
• "Really great battered halloumi and chips with mushy peas."
• "All of which are very tasty, nothing crazy gourmet but good solid well cooked food."

Cons:

• "Food not the best."
• "Really Terrible food, all the food was either overdone to the point of being dried out, rubbery and inedible."
• "For mains we ordered steak and ale pie which should be re-named gristle and ale pie."
• "Do not order the gammon - Pineapple delaminated, egg cooked in dirty oil (and solid), gammon steak bone dry, chips hollow and peas welded to the serving plate."
• "Ordered a mixed grill asked for rare the steak was super well (not) well done and to top it off the rest of the meat was over cooked to burnt especially the sausage which was so burnt it had a thick black crust around it which I didn’t attempt to even taste."
• "When the main course arrived it was cold and greasy. Jam instead of tomato sauce was supplied which totally ruined the chips."
• "Very disappointing. 12 pound for a chicken burger and very few chips. The chicken was tiny and the bacon was more fat than meat."

Ambiance

Pros:

• "They had fires burning which was very pleasant so close to Christmas."
• "The pub itself had a warm atmosphere with clean and cosy surroundings and the music playing had something for everyone."
• "A very nice pub, tables not too close, and is cosy."
• "The pub is very traditional and very welcoming."
• "The food is good, the decor is warm and the seating areas are cosy by the fire etc."
• "The atmosphere is warm and somewhat grown up."
• "The interior is lovely fresh cosy pub feeling."

Cons:

• "On leaving all the other exits were locked, so the one way system failed... oh dear."
• "Right on a junction so bit noisy outside."
• "Also not much of an atmosphere as so quiet."
• "Was sent into the bar area even though the restaurant remained empty."
• "This place is ok if your looking for a quick bite to eat and your staying in the hotel next door, otherwise I really would go elsewhere."
• "The only downside is the location next to a busy road which makes conversations in the garden a fight to make yourself heard."
• "Very poor service almost cold food incorrect meals badly cooked no apology or rebate for the bad experience."

Staff and Management

Pros:

• "Thank you to everyone from the Star Inn."
• "It’s amazing and I love the food and the people there are a lot of customers there looking happy and enjoying their food like me."
• "Thankfully, that night we were served by a red head young lady who was great."
• "Thank you Jamie for a great lunch with my family."
• "The waitress did sort this out."
• "Sarah and her team could not have been more helpful and looked after us extremely well."
• "Jamie went above and beyond to provide superb service."

Cons:

• "Clearly her manager doesn't know how to take control of a situation."
• "Honestly the worst pub I've ever been to. Tacky woman served us, didn't put our food through."
• "The management zero rated our meal but our night out was totally spolt."
• "The manager was miserable curt and should never be in hospitality."
• "Rude and very ignorant."
• "This 'manager' needs booting out or retraining and shown how to be hospitable to paying customers."
• "The blonde haired woman whom we assumed was the manager was miserable curt and should never be in hospitality."