O'Neill'S Broad Street Reviews Summary

Food Quality

Pros:

• "I had the falafal and houmous wrap with double cooked chips and it was really nice."
• "Food is awesome. From the pizza, and burgers to the traditional irish stew sausages and colcannon mash."
• "The Irish mega breakfast was just that... MEGA! The whole breakfast was so tasty, the portion was really big, the sausages stole whole show!"
• "Food - cooked perfectly and great that can substitute the chips for other options."
• "Food plentiful and tasty."
• "The food was a good price, it came out really fast and tasted amazing."
• "The food is fantastic and tastes great, I had the katsu chicken and rice, which was delicious."

Cons:

• "Only downside was when ordering nachos I was given pork rather than chicken."
• "Great pub - but be careful of their food hygiene! The latest two on separate weekends (space of a couple weeks): The first one left my father and I with upset stomachs and the second one gave me gastroenteritis."
• "The food was disappointing. The chicken tacos were 99% lettuce and 1% chicken. The jambalaya was bland."
• "TOOK MY FAMILY FOR A MEAL THERE TODAY... THE CHICKEN WAS SO DRY AND OVERCOOKED IT WAS UNPALATABLE."
• "Very disappointed to be honest, decided I was going to get lunch today from here... finally got my burger, it was overcooked (dry as hell) and the chips where so undercooked they made my stomach turn."
• "Disappointed they had sold out of fish at 4.10pm on a Friday staff more interested on having a good old chat instead of serving."
• "The breakfast was served with 'fake eggs' that taste like nothing."

Staff and Service

Pros:

• "Staff really friendly. Mark the manager absolutely amazing."
• "The staff truly cares about your experience and they are extremely knowledgeable."
• "The staff were friendly, attentive and gave very prompt and polite service."
• "Friendly staff, nice food and a resident DJ later on made this a good all round venue for all our party!"
• "Staff welcoming and friendly."
• "Happy, friendly staff made it a great experience to visit this pub."
• "The staff are great and really friendly."

Cons:

• "Had to leave drinks while going for a cigarette... felt very unsafe."
• "Went to this bar last night was very disappointed had to have an argument with doorstaff who was refusing to admit my son in law saying he was drunk had to explain Infront of everyone that when he was younger he had a very serious car accident which left him with brain damage which caused slurred speech."
• "I found a member staff at the door was quite impolite and abrupt."
• "Very rude manager and poor standard of customer service."
• "Rude manager! And the doorman security."
• "His response was very rude stating: 'what's on the menu is all that we have', then shouted 'next'."
• "Extremely rude manger and over zealous bouncer who thought he was Rambo!!"

Atmosphere and Environment

Pros:

• "Although the music was veeee....eeery loud on a Saturday evening we enjoyed our stay."
• "Love this place 3rd year running for first day of Cheltenham... lovely breakfast followed by lovely meal in afternoon lovely really is."
• "Nice atmosphere, there wasn't many customers when we were there so it was quiet and relaxed..just what we wanted."
• "Love the atmosphere."
• "It was a good vibe."
• "Bubbly, popular and well decorated."
• "Lovely atmosphere, fast service and amazing food."

Cons:

• "The football had just been on but even still, the floors were super sticky."
• "The tables we were sat on were a bit on the sticky side, the menus also had remnants of food on some of them and the bar itself had a similar sticky feel to it."
• "The table was a bit sticky, a couple of the menus were very sticky."
• "Broad Street seems a shadow of its former self. All venues are at about 25% capacity. People have just gone elsewhere."
• "What has happened to O'Neil's this used to be a great pub chain but it has fallen in standards and this one was sticky and not a nice experience at all."
• "We used to come here to watch the football but their big screen looks awful and it's almost unwatchable.. you need to switch those oled screens with the awful burn in marks.. It ruins the whole point of having a big screen."
• "The most useless bar staff in all of the UK."

Value for Money

Pros:

• "Lots of variety of beers, ciders and ales. All at a reasonable price."
• "also bear is good and cheap."
• "Nice food and very reasonably priced."
• "Service was really quick and the food was piping hot and very good value for money."
• "The food is always good, reasonably priced and good cheerful service."
• "Definately coming back for their lunch deal, great value for money."
• "The food is also good value for money, and again a definite cut above the neighbouring pubs and bars."

Cons:

• "App for ordering drink's needs sorting out. On the page you order drinks it's normal price but when you pay it's a lot more expensive."
• "Bought a regular Pepsi and my friend bought a large. I got charged £2.00 for a regular and my friend who got 3 times more Pepsi only got charged 80p more than I did!"
• "Not good. Beer coolers for draft beers not working."
• "Avoid for footie. In there other night asked about sound 'we're putting it on in a minute' pint drank no sound left."
• "Visited O Neil's yesterday to watch the football... the order would not go through so told the bar staff who tried to get the app to work but could not."
• "Waited over 30 minutes for a salad when everyone else's food had come and all ordered at the same time."
• "Also ordering on the app doesn't seem to give an option to pay with vouchers which would be helpful."