Lutley Oak Reviews Summary

Food Quality

Pros:

• "The meal was very nice."
• "Food very tasteful and hot."
• "Outstanding meal, so tasty. Beer was amazing too."
• "The food was good."
• "The food was so tasty and came out quickly."
• "The food was decent and good value."
• "Food was amazing, service was amazing- food came out in less than 15 minutes."

Cons:

• "Their portions of fries were comparable to a small portion from McDonald's."
• "Also for a Greene King pub only having 2 ales on tap was disappointing too."
• "Both our meals were dry and lack any sort of attention to quality."
• "The chicken skewers ordered were a bit bland and tasted rather processed."
• "The burger was honestly the worst burger I've ever had during my 28 years on this planet."
• "Kids pizza is microwaved and so tough, signature double stack burger was dry and the crisscross fries were like chewing on dried wood chips."
• "The food was dreadful and overpriced."

Service

Pros:

• "Drinks brought to the table by very polite staff."
• "Service was quick and friendly."
• "Staff were friendly and helpful."
• "Service excellence."
• "All staff that I had the pleasure to correspond with were polite and helpful."
• "Service and staff were exceptional, professional and friendly."
• "The staff are usually very helpful."

Cons:

• "You'd expect clean tables and clean highchairs when you can see staff standing around and only a handful of tables to serve. Every single kiddy chair was caked in old food, disgusting."
• "Very disappointing experience tonight. The table for 8 wasn't prepared."
• "The waitress never came back nor explained that the others clearly weren't ready."
• "Staff had a serious 'can't be bothered' and 'not my problem' attitude."
• "The manager served me and not once did they apologise."
• "The girl who served us was short far haired pale girl was rude, has no people skills and was unprofessional."
• "The waitress didn't listen properly to the orders and made mistakes."

Ambiance and Cleanliness

Pros:

• "Always have a great experience here."
• "Lovely friendly service from all of the staff."
• "The beer garden was beautiful so I'm happy we moved out there."
• "This pub is a firm favourite of mine, I’ve been coming here for many years for either family meals or get together with my friends."
• "Such a nice pub, nice and airy inside and has a country pub feel to it."
• "Plenty seating area outside and has huge carpark."
• "Clean and tidy inside too."

Cons:

• "Unfortunately there's ONE BIG ISSUE, the toilets, are not fit for use."
• "For the 12 years we have been going hoping it would change the toilets are disgusting."
• "The cleanliness of the dining space was below standard, with residue from previous patrons’ meals, such as tomato sauce, still present on our table."
• "The toilets were still awful, urine everywhere and one side was flooding out into the bar and seating area."
• "Other than the food the table wasn't cleaned before we were seated."
• "Bar area that clearly has no under 18’s marked on it full of kids staff haven’t said anything."
• "The pub is family friendly, however attracts a rough crowd that are often loud."

Value for Money

Pros:

• "And the price was very good value for money."
• "2 Sunday roasts that both come with a free cheesecake for dessert which was a great deal. The roast was really good."
• "The price of the food was very reasonable."
• "Cheap but quality dinner took advantage of the monday/tuesday steak offer and it was delicous."
• "For the money its awesome. 32oz steak £15.99 with the offer and it was a really well cooked and no fat!"
• "Service was quick and food hot and tasty and very reasonable prices."
• "Food and drink is reasonably priced and all tasted fresh and arrived quickly once ordered."

Cons:

• "Two meals and two drinks over 30 quid for a meal that wasn't even worth 15."
• "The food was dreadful and overpriced."
• "Food is really really bad. The menu looked amazing but when the food came 😂"
• "The portion was very small and my brother had mixed grill and he was very upset as he had travelled quite a way ..for £11 60 it definitely wasn't worth the money."
• "Really disappointed! The food would have been a turn point over from 1 to 5 stars because the food was good, but it will cost you more than you're aware."
• "Foods overpriced but tastes good. Husbands steak was spot on, my burger was nice."
• "Beer a bit overpriced though."